Senior Incident Command Lead - Payments & Fraud Ops

Barclays UK; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Pension plan

Employee assistance programme

Discounts with partner retailers

Job summary

Barclays UK in London is seeking a Major Incident Manager on a 6-month PAYE contract to lead the incident response for payments and financial crime platforms. You will chair recovery bridges, coordinate cross-functional teams, and guide executive communications across an engineering-led organization.

The role requires crisis leadership, deep domain knowledge of payments and AML/fraud systems, and strong governance skills to drive continuous improvement.

Qualifications

• Proven track record in Major Incident or Crisis Management.
• Deep knowledge of payments infrastructure and financial crime (AML/Fraud) systems.
• Strong understanding of ITSM, SRE principles, and observability.
• Comfortable operating in highly regulated environments.
• Ability to translate technical issues for executives and align engineering, product and vendors during a crisis.

Responsibilities

• Incident Command: Lead Sev1/Sev2 incidents, chair recovery bridges, and coordinate cross-functional teams.
• Senior Escalation: Act as the ultimate escalation point for critical business and regulatory outages.
• Executive Communications: Own high-level communications for stakeholders and executives during incidents.
• Governance & Remediation: Run PIRs, track action items, and maintain severity runbooks.
• Operational Readiness: Run resilience simulations and ensure new services are tested before go-live.

Skills

Crisis leadership

Payments domain

ITSM & SRE

Regulatory experience

Executive influencing

Job description

Barclays UK in London is seeking a Major Incident Manager on a 6-month PAYE contract to lead the incident response for payments and financial crime platforms. You will chair recovery bridges, coordinate cross-functional teams, and guide executive communications across an engineering-led organization.

The role requires crisis leadership, deep domain knowledge of payments and AML/fraud systems, and strong governance skills to drive continuous improvement.