Incident Command Manager

Barclays; City Of London; Hybrid; GBP 120,000 - 138,000; Full time

Benefits offered by this job

Hybrid work model

On-call rotations

Job summary

Barclays is seeking a Major Incident Manager in London to lead the major incident capability for critical technology, focusing on payments and financial crime platforms. You will manage crisis response, executive communications, and drive continuous improvement across an engineering-led organization.

The role requires crisis leadership, strong knowledge of payments infrastructure and AML/Fraud systems, and expertise in ITSM/SRE.

Qualifications

• Incidents management experience in critical technology environments.
• Deep knowledge of payments infrastructure and financial crime (AML/Fraud) systems.
• Strong understanding of ITSM and SRE concepts; adept at observability.

Responsibilities

• Incident Command: Lead Sev1/Sev2 incidents, chair recovery bridges and coordinate cross-functional teams.
• Senior Escalation: Act as the ultimate escalation point for critical outages.
• Executive Communications: Own high-level communications for stakeholders during incidents.
• Governance & Remediation: Run PIRs, track actions, maintain severity runbooks.
• Operational Readiness: Run resilience tests and ensure new services are ready before go-live.

Skills

Crisis Leadership

Payments domain

ITSM & SRE

Regulatory Experience

Cross-functional Collaboration

Job description

Role : Major Incident Manager

Location : London

Duration : 6 months (PAYE)

Role Overview

Lead the Major Incident capability for critical technology, with a specific focus on payments and financial crime platforms. You will command crisis response, manage executive communications, and drive continuous operational improvement across an engineering-led Organization.

Key Responsibilities

• Incident Command: Lead Sev1/Sev2 incidents, chair recovery bridges, and coordinate cross-functional teams.

• Senior Escalation: Act as the ultimate escalation point for critical business and regulatory outages.

• Executive Comms: Own transparent, high-level communications for stakeholders and executives during incidents.

• Governance & Remediation: Run Post-Incident Reviews (PIRs), track preventative actions, and maintain severity runbooks.

• Operational Readiness: Run resilience simulations and ensure new services are tested and fully supported before go-live.

Key Skills

• Crisis Leadership: Proven track record in Major Incident or Crisis Management.

• Domain Expertise: Deep knowledge of payments infrastructure and financial crime(AML/Fraud) systems.

• Tech & Frameworks: Strong understanding of modern ITSM, SRE principles, and observability.

• Regulatory Experience: Comfortable operating and communicating within highly regulated environments.

• Collaboration & Influence: Ability to translate technical issues for executives and align Engineering, Product, and vendor teams during a crisis.

This role will operate on a 4 day working week consisting of 10 hours per day and will also include on call shifts 1 in 4 weeks. Specific times can be supplied upon application conversations.

About Barclays

Barclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group.

Values

Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measures and rewards the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.

Diversity

Barclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals.

Hybrid Working

Barclays is currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office,depending on the nature of the role they are in. Barclays is flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. Barclays also has a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances

Your Benefits

• enrolment in a pension plan (after 12 weeks on assignment) and holiday pay.
• 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life.
• discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.