Senior Implementation Manager

Last Mile Group; Glasgow; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

25 days holiday

Discretionary bonus

Pension scheme

Cycle to work

Life assurance

Private medical insurance

Employee assistance programme

Flexible hours

MilesMore discounts

Job summary

Last Mile is seeking a Senior Implementation Manager in Glasgow to turn transformation strategy into delivery plans across the Transformation and Delivery Team. You will lead initiatives across business functions, managing readiness and adoption for new systems and ways of working.

You will partner with senior leaders to coordinate cross-functional workstreams, drive benefits realization, and embed sustainable change within a growing multi-utility business.

Qualifications

• Extensive experience supporting transformation strategy aligned to business goals.
• Delivered operating model changes across complex environments.
• Experienced in implementation planning, readiness and cutover activities.
• Partnership with senior leaders, cross-functional teams and third parties.

Responsibilities

• Lead practical design and implementation of transformation initiatives, including operating model, digital, data, process and governance changes.
• Translate strategic objectives into clear implementation plans, milestones, readiness activity, deployment approaches and adoption measures.
• Coordinate business, technology, operational and third-party workstreams across the portfolio to align delivery activity, manage dependencies and support successful outcomes.
• Partner with senior leaders and operational teams to assess business readiness and prepare impacted areas for new systems, processes and ways of working.
• Lead stakeholder engagement, communications, workshops, training, cutover planning and transition activity to support adoption and embed sustainable change.
• Track implementation progress, risks, issues, adoption and benefits realisation, applying lessons learned to strengthen delivery standards and continuous improvement.

Skills

Transformation strategy

Operating model change

Stakeholder engagement

Project management

Change management

Education

PM qualification (PMP/MSP/PRINCE2)

Job description

The following content displays a map of the jobs location - Glasgow

Monday-Thursday 08:30-17:00 and Friday 08:30-16:00

Competitive

Working Hours:

37

Location:

Glasgow

Closing Date:

19/08/2026

Job Category:

Operations

Company:

Group

Contractual Base:

Fenick House (Hamilton)

Job Introduction

Join a leading utilities company that champions innovation and service excellence. At Last Mile, we take pride in delivering high-quality solutions across the multi-utility sector. We are preparing to deliver an exciting transformation portfolio that enables our growth aspirations, and we're looking to welcome an experienced Senior Implementation Manager to join us.

As a Senior Implementation Manager, you will work as part of the Transformation and Delivery Team, turning transformation strategy into clear delivery plans that support our wider business strategy and five-year plan. You will be responsible for assessing and managing portfolio change impact and will lead implementation of strategically important initiatives across all business functions, ensuring new systems, process and ways of working are embedded effectively and sustainably.

What’s in it for you as a Senior Implementation Manager?

Here at Last Mile, we pride ourselves in providing a great range of benefits including a fantastic amount of annual leave, including a Christmas shut down.

• 25 days holiday, increasing after 2 years by 1 day each year up to 30 days, plus 9 public holidays
• Discretionary bonus
• EV and ULEV salary sacrifice scheme (subject to minimum length of service)
• Cycle to work salary sacrifice scheme
• Up to 7% employer pension contribution
• Life assurance (x4 annual basic salary)
• Retail, travel and leisure discounts via our MilesMore benefits platform
• Refer a friend incentive
• Stream – Financial wellbeing platform
• Employee assistance programme
• Flexible start and finish times for eligible roles*
• Private medical insurance*
• Company sick pay*

*Some of our benefits are only applicable when you have successfully completed your probation period*

Your responsibilities as a Senior Implementation Manager:

• Lead the practical design and implementation of transformation initiatives, including operating model, digital, data, process and governance changes.
• Translate strategic objectives into clear implementation plans, milestones, readiness activity, deployment approaches and adoption measures.
• Coordinate business, technology, operational and third-party workstreams across the portfolio to align delivery activity, manage dependencies and support successful outcomes.
• Partner with senior leaders and operational teams to assess business readiness and prepare impacted areas for new systems, processes and ways of working.
• Lead stakeholder engagement, communications, workshops, training, cutover planning and transition activity to support adoption and embed sustainable change.
• Track implementation progress, risks, issues, adoption and benefits realisation, applying lessons learned to strengthen delivery standards and continuous improvement.

Experience / Knowledge:

• Extensive experience supporting the development and implementation of transformation strategy aligned to business strategy, multi-year planning and target operating model change.
• Strong track record of delivering operating model change across complex, multi-functional or operational environments, from strategic design through to adoption and embedment.
• Experience developing and managing implementation plans, readiness assessments, cutover plans, transition activity, risk management and stakeholder engagement.
• Proven ability to partner with senior leaders, business experts, project and technology teams and third-party providers to deliver integrated outcomes aligned to strategic priorities.

Qualifications

• Professional qualification in project management (e.g., MSP, PMP, PRINCE2) or equivalent, demonstrable experience leading large-scale transformation and operating model change.
• Evidence of continuous professional development in transformation strategy, transformation delivery, implementation management, operating model change, business readiness or leadership.

Have you got the drive to go to the Last Mile as a Senior Implementation Manager?

About us:

Last Mile is one of the largest last-mile multi-utility businesses in the UK.

We understand construction and we know utilities. We design, build, own, and manage the ‘last mile’ of essential utilities infrastructure.

With a proven history of delivering multi-utility connections across Great Britain, we provide a full suite of utility infrastructure, including clean heat networks, electricity, gas, water, wastewater and fibre.

With a strong track record, deep industry knowledge and solid investor backing, we take a forward-thinking approach to the complex economic, social and environmental challenges of today, to innovate for a better tomorrow.

Through Last Mile and our asset adoption business Last Mile Asset Management , we provide a ‘one-stop shop’ for new utility connections.

We’re proud to be both a Great Place to Work® certified business and a Living Wage Employer, reflecting our commitment to supporting and valuing our people.

At Last Mile, we are proud to be an equal opportunities employer. We consider all applications solely on the basis of skills and experience and actively encourage candidates from all backgrounds to apply.