Senior Implementation Lead, Financial Tech & Client Success

factset; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

FactSet is seeking a highly motivated Implementation Specialist to lead client onboarding projects for hedge funds, asset managers, banks, and brokers. You will configure solutions, manage timelines, and train users to ensure successful deployments.

Ideal candidates have 5–7 years in financial technology and strong analytical, communication, and collaboration skills. Hands-on experience with OMS/EMS/PMS, FIX, SQL, and programming languages is a plus.

Qualifications

• Bachelor's degree or equivalent experience required.
• 5-7 years in financial technology, software implementations, or client-facing technical support.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication; ability to manage multiple client projects.
• Strong technical aptitude with the ability to learn new technologies quickly.
• Ability to work collaboratively in a fast-paced environment.

Responsibilities

• Manage end-to-end client implementation and onboarding projects.
• Gather business requirements and translate them into system configurations.
• Configure trading environments, user accounts, permissions, and workflows.
• Coordinate with brokers, custodians, and third-party vendors throughout implementation.
• Partner with Product and Engineering teams to deliver client-specific enhancements.
• Create functional documentation, implementation plans, and operational runbooks.
• Deliver onsite and virtual training sessions for traders, portfolio managers, operations, and compliance teams.
• Configure trade routing, end-of-day processing, and integration workflows.
• Build and maintain strong client relationships while providing post-implementation support.
• Identify opportunities to improve client adoption and overall user experience.
• Manage multiple concurrent projects while meeting deadlines and maintaining high-quality standards.

Skills

Project management

Analytical thinking

Communication skills

Multi-project handling

Technical learning

Team collaboration

Education

Bachelor's degree or equivalent experience

Tools

OMS/EMS/PMS experience

FIX Protocol

SQL

Relational databases

Java

Python

Job description

FactSet is seeking a highly motivated Implementation Specialist to lead client onboarding projects for hedge funds, asset managers, banks, and brokers. You will configure solutions, manage timelines, and train users to ensure successful deployments.

Ideal candidates have 5–7 years in financial technology and strong analytical, communication, and collaboration skills. Hands-on experience with OMS/EMS/PMS, FIX, SQL, and programming languages is a plus.