Senior Financial Tech Support & Deployment Specialist

factset; Greater London; On-site; GBP 40,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Pension plan

Stock purchase program

Paid time off

Job summary

FactSet, a leading provider of financial data and analytics, seeks a proactive client support professional with strong analytical and problem-solving abilities. You will address incidents across phone, email, and chat, diagnose root causes, and configure GUIs for traders.

Join an Agile, globally-collaborative environment and help ensure smooth deployment and support of our financial software. The role emphasizes excellent communication, the ability to manage multiple client expectations, and

Qualifications

• Bachelor's degree or equivalent required.
• 3+ years of experience in a client support position.
• Strong analytical thinking and problem-solving abilities.
• Excellent written and verbal communication skills.

Responsibilities

• Address, document, and resolve client support incidents from phone, email, and chat channels.
• Respond promptly to client inquiries and investigate to identify root causes.
• Configure GUIs to ensure users have access to relevant trade information.
• Work within an Agile framework to deliver high-quality outcomes within specified timelines.
• Set up End of Day files for trade communication and compliance.
• Document incidents for escalation, noting bugs, suggestions, and relevant client interaction details.
• Escalate issues to Product or Development teams when necessary.

Skills

Analytical thinking

Problem-solving

Communication

Project management

Education

Bachelor's degree or equivalent

Tools

Java

Python

SQL

Databases

Job description

FactSet, a leading provider of financial data and analytics, seeks a proactive client support professional with strong analytical and problem-solving abilities. You will address incidents across phone, email, and chat, diagnose root causes, and configure GUIs for traders.

Join an Agile, globally-collaborative environment and help ensure smooth deployment and support of our financial software. The role emphasizes excellent communication, the ability to manage multiple client expectations, and