Senior Immigration Programme Consultant

Fragomen; Sheffield; On-site; GBP 70,000 - 90,000; Full time

Job summary

Fragomen in the UK is seeking an Immigration Programme Manager to provide strategic programme management for Corporate Clients across EMEA and globally. This role focuses on overseeing immigration programmes and ensuring high standards of service delivery.

You will advise clients on strategic issues related to immigration compliance, collaborate with client teams, and support senior stakeholders to drive successful outcomes across regions.

Qualifications

• Experience leading complex immigration programmes for corporate clients.
• Strong knowledge of immigration compliance and regulatory requirements.
• Proven ability to manage client relationships at senior levels.

Responsibilities

• Oversee immigration programmes for Corporate Clients across EMEA and globally.
• Advise clients on service delivery strategies and compliance issues.
• Lead project governance, training, and escalation handling as needed.
• Identify improvements and collaborate with practice managers and partners.

Skills

Strategic programme management

Immigration compliance expertise

Client relationship management

Job description

Office Location: London or Sheffield, UK. Other European office locations will also be considered (will be reviewed according to business need)

The Role

This position is responsible for providing a high level of strategic Immigration Programme Management for the firm’s Corporate Clients throughout Europe Middle East and Africa (EMEA), and globally.

This presents an opportunity to oversee immigration programmes for our client(s). The successful candidate will support and collaborate with the client, offering in-depth knowledge of programme management and immigration expertise.

What Your Day Will Look Like

• Act as a watchdog on client accounts to ensure compliance with SLAs and quality of services on a regional or global level
• Advise clients on strategic issues related to service delivery or immigration compliance
• Identify operational weaknesses or areas for improvement within Fragomen and address with appropriate practice manager or partner
• Provide on-going client training to the case teams as appropriate
• Play an active role in the commercial success of the account through identifying issues with billing, helping to resolve potential issues, aid cash collection efforts, and assist those raising bills with improving accuracy and timelines
• May act in support of senior members of the team on larger accounts with responsibility for key aspects of the account including training, project leadership or first level escalation support
• Increase visibility to Managers and Senior Managers of the team of successful actions taken and performed for client as well as any failures and how those were addressed
• Where possible, find and develop additional business opportunities with the client, within any region
• Play an active and central role in the implementation of projects and phased rollouts
• Provide support as required to the Partner(s) and marketing in respect of winning new clients to the firm.