Senior Immigration Programme Consultant

Jobtailor; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

Fragomen is seeking a strategic Immigration Programme Manager to oversee global corporate immigration programmes for clients across EMEA and beyond.

The role emphasizes compliance, proactive service delivery, and client training, with a focus on improving processes and generating actionable insights.

Qualifications

• Relevant experience in corporate immigration law, in-house global mobility or immigration.
• Experience across more than one jurisdiction.
• Experience handling complaints.
• Experience with account management activities including reporting, project work, billing and collections issues.
• Ability to develop outstanding working relationships with client contacts and gain their confidence.

Responsibilities

• Provide strategic Immigration Programme Management for corporate clients globally.
• Oversee client immigration programmes with programme management and immigration expertise.
• Monitor client accounts for SLA compliance and service quality regionally/globally.
• Advise clients on strategic service delivery and immigration compliance issues.
• Identify operational weaknesses and opportunities for improvement within Fragomen.
• Provide ongoing client training to case teams.
• Support account revenue through billing accuracy and collections.
• Support seniors on large accounts via training, project leadership and escalation support.
• Communicate outcomes and remediation to managers.
• Identify and develop additional business opportunities with clients.
• Lead implementation of projects and phased rollouts.
• Support partners and marketing in winning new clients through RFPs and other processes.
• Lead and coordinate responses during high-pressure situations.
• Analyse client data to identify trends and generate actionable insights.
• Monitor geopolitical/regulatory developments and provide strategic recommendations.
• Build and maintain client relationships while ensuring SLAs and service quality.

Skills

Account Management

Client Relationship Management

Analytical Skills

Project Leadership

Strategic Thinking

Communication Skills

French language skills preferred

Tools

Immigration Compliance

Data Analysis

Billing Accuracy

Reporting

Project Management

Job description

• Provide strategic Immigration Programme Management for corporate clients across EMEA and globally
• Oversee client immigration programmes and collaborate with clients using programme management and immigration expertise
• Monitor client accounts for compliance with SLAs and quality of services regionally or globally
• Advise clients on strategic service delivery and immigration compliance issues
• Identify operational weaknesses and improvement opportunities within Fragomen
• Provide ongoing client training to case teams
• Support account commercial success through billing issue resolution, cash collection efforts and billing accuracy improvements
• Support senior team members on larger accounts through training, project leadership and first-level escalation support
• Communicate successful actions, failures and remediation to managers and senior managers
• Identify and develop additional business opportunities with clients
• Lead implementation of projects and phased rollouts
• Support partners and marketing in winning new clients through RFPs, orals and other formal processes
• Lead and coordinate responses during critical or high-pressure situations
• Analyse client data to identify trends, monitor performance and generate actionable insights
• Monitor geopolitical, regulatory and market developments and provide recommendations for strategic planning
• Build and maintain client relationships while ensuring compliance with SLAs and service quality

Requirements

• Relevant experience in corporate immigration law, in-house global mobility or immigration
• Experience working across more than one jurisdiction
• Experience handling complaints
• Experience with account management activities including reporting, project work, billing and collections issues
• Ability to develop outstanding working relationships with client contacts and gain their confidence
• Professional and efficient communication skills
• Ability to review and improve methods and procedures for day-to-day team and office processes
• Ability to generate clear, well-organised written work-product internally and externally
• Ability to promote an efficient and effective team culture
• Flexibility to operate beyond defined role boundaries and take accountability for delivery in global, client-driven environments
• Strong analytical skills, including interpreting data, identifying patterns and translating insights into practical actions
• Critical thinking, creativity and a continuous improvement mindset
• Confidence to challenge existing approaches and develop innovative solutions
• French language skills preferred
• Legal authorization to work in the offered position’s location
• Successful completion of pre-employment screening and background checks where permitted

Core Competencies

Demonstrates expertise in corporate immigration law and global mobility, with a strong focus on compliance, client relationship management, and strategic programme oversight. Capable of analyzing data to drive improvements and support business development initiatives.

Highest-signal resume keywords

• Corporate Immigration Law
• Account Management
• Client Relationship Management
• Analytical Skills
• Project Leadership

ATS Optimization Keywords

Hard Skills

• Immigration Compliance
• Data Analysis
• Billing Accuracy
• Reporting
• Project Management

Soft Skills

• Professional Communication
• Critical Thinking
• Flexibility
• Creativity
• Team Culture Promotion

Certifications & Qualifications

• Legal Authorization to Work

Industry Keywords

• Global Mobility
• SLA Compliance
• Geopolitical Developments
• Client Training
• Business Development