Senior ICT Support Lead for MHLD Digital Transformation

Betsi Cadwaladr University Health Board; Rhyl; Presencial; GBP 30.000 - 42.000; Jornada completa

Descripción de la vacante

Betsi Cadwaladr University Health Board is seeking a Senior ICT Support Officer to join the ICT Delivery Team supporting the All Ages Mental Health and Learning Disabilities (MHLD) Project. The role focuses on designing, configuring and optimising digital solutions through SQL-based configuration, working with clinical, operational and technical stakeholders.

You will translate business requirements into system build, develop templates, forms and workflows, and provide specialist advice and

Formación

• Lead system configuration activities using SQL-based configuration tools.
• Translate business requirements into system configuration and workflow designs.
• Develop, maintain and optimise system build, templates, forms and workflows.
• Write and modify SQL queries to support configuration, testing, troubleshooting and data analysis.
• Plan and undertake testing activities including system integration and user acceptance testing.
• Investigate and resolve complex configuration and system issues.
• Provide specialist advice and support to users and stakeholders.
• Support and mentor ICT Support Officers.
• Contribute to project delivery and continuous improvement activities.

Responsabilidades

• Lead and undertake system configuration activities using SQL-based configuration tools.
• Analyse and translate business requirements into system configuration and workflow designs.
• Develop, maintain and optimise system build, templates, forms, assessments and workflows.
• Write and modify SQL queries to support configuration, testing, troubleshooting and data analysis.
• Plan and undertake testing activities including system integration and user acceptance testing.
• Investigate and resolve complex configuration and system issues.
• Produce configuration specifications, testing documentation and user guidance materials.
• Provide specialist advice and support to users and stakeholders.
• Support and mentor ICT Support Officers.
• Contribute to project delivery and continuous improvement activities.

Conocimientos

SQL-based configuration

System configuration

Stakeholder engagement

Mentoring ICT staff

Customer service

Educación

Degree level or equivalent

Herramientas

Microsoft Office

Descripción del empleo

Betsi Cadwaladr University Health Board is seeking a Senior ICT Support Officer to join the ICT Delivery Team supporting the All Ages Mental Health and Learning Disabilities (MHLD) Project. The role focuses on designing, configuring and optimising digital solutions through SQL-based configuration, working with clinical, operational and technical stakeholders.

You will translate business requirements into system build, develop templates, forms and workflows, and provide specialist advice and