IT Support Officer

Betsi Cadwaladr University Health Board; Rhyl; On-site; GBP 28,000 - 36,000; Full time

Job summary

Betsi Cadwaladr University Health Board (BCUHB) North Wales is seeking an ICT Support Officer to join the ICT Delivery Team for the All Ages Mental Health and Learning Disabilities project. The role focuses on hands-on system configuration using SQL-based tools, supporting build, testing and deployment across MHLD services.

This fixed-term/secondment opportunity is funded until 31 March 2027 with potential continuation depending on funding.

Qualifications

• Meets all essential criteria as per attached job description/person specification
• Meets all desirable criteria as per attached job description/person specification

Responsibilities

• Configure and maintain system functionality using SQL-based configuration tools.
• Support system build, testing, deployment and optimisation activities.
• Perform SQL-based configuration changes in line with agreed requirements and standards.
• Support data validation, quality assurance and troubleshooting activities.
• Use SQL queries to support configuration, testing and issue resolution.
• Investigate and resolve routine system and configuration-related issues.
• Produce and maintain configuration and user documentation.
• Support product manager and knowledge transfer activities.
• Contribute to the successful delivery of the All Ages MHLD Project.

Job description

Job Overview

This post is Fixed term/Secondment until 31st March 2027 to meet the needs of the service. An exciting opportunity has arisen for an ICT Support Officer to join the ICT Delivery Team supporting the All Ages Mental Health and Learning Disabilities (MHLD) Project.

This Pan BCUHB role will support the implementation of a major digital project that will transform how care is delivered across Mental Health and Learning Disability services throughout North Wales.

The primary purpose of this role is to provide hands‑on system configuration support through SQL‑based configuration tools. Working with clinical, operational and technical teams, the post holder will support the build, configuration, testing and deployment of digital solutions, ensuring systems meet service requirements and support successful project delivery.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Main duties of the job

• Configure and maintain system functionality using SQL-based configuration tools.
• Support system build, testing, deployment and optimisation activities.
• Perform SQL-based configuration changes in line with agreed requirements and standards.
• Support data validation, quality assurance and troubleshooting activities.
• Use SQL queries to support configuration, testing and issue resolution.
• Investigate and resolve routine system and configuration-related issues.
• Produce and maintain configuration and user documentation.
• Support product manager and knowledge transfer activities.
• Contribute to the successful delivery of the All Ages MHLD Project.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed Job Description And Main Responsibilities

If you are passionate about digital transformation and want to help shape the future of MHLD services across North Wales, we would love to hear from you.

These secondment opportunities are expected to run until 31 March 2029 in line with the current programme timeline. However, funding is presently confirmed only until 31 March 2027. Continuation of the secondment beyond this date will be subject to the successful securing of future funding. Should additional funding not be secured, the secondment may end earlier than the anticipated end date, with individuals returning to their substantive posts in accordance with the agreed secondment arrangements.

Person specification

Qualifications

Essential criteria

• Meets all essential criteria as per attached job description/person specification

Desirable criteria

• Meets all desirable criteria as per attached job description/person specification

Experience

Skills

Essential Criteria

• Meets all essential criteria as per attached job description/person specification

Desirable criteria

• Meets all desirable criteria as per attached job description/person specification