Senior ICT Hub Technician – School Network Support

Coast and Vale Learning Trust; Bristol; On-site; GBP 33,000 - 36,000; Full time

Benefits offered by this job

Cycle to Work scheme

Pension scheme (LGPS or TPS)

31 days annual leave

Job summary

The Senior Hub ICT Technician role at E-ACT, based at Montpelier High School, is a pivotal ICT support position within our national network of academies across England. You will work with the Hub ICT Business Partner to maintain reliable, efficient systems and provide high-quality support to staff and students.

You’ll help resolve ICT issues, monitor security, and ensure productive use of technology across the academy community, contributing to a positive learning environment.

Qualifications

• GCSEs including Maths and English (grade 4-9) or equivalent.
• Relevant ICT qualifications or demonstrable ICT technical support experience.
• Ability to disseminate organisational/technical procedures to staff.
• Working knowledge of MS applications including AD, IIS, ISA, Proxy Server, Office 365 & AAD.

Responsibilities

• Ensure consistent performance of ICT systems across academies and provide reliable support.
• Operate the Academy ICT Helpdesk, logging and resolving requests within SLAs.
• Support staff in using ICT equipment and networks in line with policies.
• Monitor security aspects and address anomalies, reporting to the Hub ICT Business Partner.
• Provide high-level support to network users for office applications and productivity tools.

Education

GCSEs including Maths and English

ICT qualifications or equivalent demonstrable ICT technical support experience

Ability to disseminate information across staff

Tools

Active Directory

IIS

ISA

Proxy Server

Office 365

Microsoft AAD

Job description

The Senior Hub ICT Technician role at E-ACT, based at Montpelier High School, is a pivotal ICT support position within our national network of academies across England. You will work with the Hub ICT Business Partner to maintain reliable, efficient systems and provide high-quality support to staff and students.

You’ll help resolve ICT issues, monitor security, and ensure productive use of technology across the academy community, contributing to a positive learning environment.