Senior Hub ICT Technician

Coast and Vale Learning Trust; Bristol; On-site; GBP 33,000 - 36,000; Full time

Benefits offered by this job

Cycle to Work scheme

Pension scheme (LGPS or TPS)

31 days annual leave

Job summary

The Senior Hub ICT Technician role at E-ACT, based at Montpelier High School, is a pivotal ICT support position within our national network of academies across England. You will work with the Hub ICT Business Partner to maintain reliable, efficient systems and provide high-quality support to staff and students.

You’ll help resolve ICT issues, monitor security, and ensure productive use of technology across the academy community, contributing to a positive learning environment.

Qualifications

• GCSEs including Maths and English (grade 4-9) or equivalent.
• Relevant ICT qualifications or demonstrable ICT technical support experience.
• Ability to disseminate organisational/technical procedures to staff.
• Working knowledge of MS applications including AD, IIS, ISA, Proxy Server, Office 365 & AAD.

Responsibilities

• Ensure consistent performance of ICT systems across academies and provide reliable support.
• Operate the Academy ICT Helpdesk, logging and resolving requests within SLAs.
• Support staff in using ICT equipment and networks in line with policies.
• Monitor security aspects and address anomalies, reporting to the Hub ICT Business Partner.
• Provide high-level support to network users for office applications and productivity tools.

Education

GCSEs including Maths and English

ICT qualifications or equivalent demonstrable ICT technical support experience

Ability to disseminate information across staff

Tools

Active Directory

IIS

ISA

Proxy Server

Office 365

Microsoft AAD

Job description

Job Title: Senior Hub ICT Technician

Location: Montpelier High School

Join us in Opening Minds, Opening Doors!

Are you ready to step into a rewarding role within one of our dynamic national teams? Whether your expertise lies in Finance, Estates, IT, Operations, or People, we believe in harnessing innovation and collaboration to drive excellence across our trust. We are excited to welcome passionate professionals who want to make a meaningful impact.

Our national teams play a vital role in supporting academies across England. You’ll join a dedicated network that helps shape the educational experience of thousands of children - because their success is at the heart of everything we do.

We are looking for an enthusiastic and customer-focused ICT professional to join our team and play a key role in supporting the Academy’s digital environment.

Working alongside the Hub ICT Business Partner, you will help ensure our ICT systems are reliable, efficient and consistent, providing high-quality technical support to both staff and students. You will be an important point of contact for resolving ICT issues, maintaining effective systems and helping our Academy community make the most of technology.

This is an excellent opportunity for someone who enjoys working with people, solving technical problems and contributing to a positive and supportive learning environment.

Key responsibilities:

Ensure consistent performance of all ICT systems across our academies, providing reliable support and maintenance.

Operate the Academy ICT Helpdesk effectively, logging and resolving helpdesk calls within agreed service levels.

Support staff in using ICT equipment and networks, adhering to E-ACT's policies and procedures.

Monitor security aspects and promptly address anomalies, reporting concerns to the Hub ICT Business Partner

Offer high-level support to network users for office applications and productivity software.

Pay range:

NJC SCP 20-25 £32,597.00 - £36,363.00

Full Time, Permanent.

Qualifications and Skills:

• 5 x GCSEs including Maths and English grade 4-9 or equivalent
• Relevant ICT qualifications or equivalent demonstrable ICT technical support experience
• Ability to understand a range of organisational and technical procedures and the ability to disseminate to other staff
• Detailed working knowledge of Microsoft applications including Active Directory, IIS, ISA, Proxy Server, Office 365 & Microsoft AAD

What are we about?

Join a trust that is going places!

We are proud to lead system-wide change both locally and nationally, providing sector-wide support while transforming futures. Most recently, E-ACT was named Large Trust MAT of the Year 2026 at the MAT Excellence Awards. Our achievements are further recognised through winning MAT of the Year 2023 at the MAT Excellence Awards and National School Awards, as well as the TES Trust Leadership Award 2024.

E-ACT is recognised for shaping bold educational outcomes. Most recently, two of our Birmingham academies were selected by the Department for Education as RISE Regional Hubs, in recognition of their outstanding work on inclusion and behaviour. In addition, Greenfields Academy has been designated as a RISE Reception Network Lead School. This is a testament to the impact of our people-first culture and relentless drive for excellence.

Want to be a part of something extraordinary? Find out more at www.e-act.org.uk

Benefits:

Financial and Lifestyle

We offer a strong financial package including access to defined benefit pension schemes (LGPS or TPS), life cover at three times pensionable pay, and 31 days of annual leave for year-round employees. Staff can also benefit from the Cycle to Work scheme, promoting healthy and sustainable commuting.

Professional Growth and Development

We invest heavily in staff development through tailored INSET days and high-quality CPD opportunities. Teaching staff benefit from automatic TLR progression, a structured 9-point pay scale (M1 to UPS3), and full TLR payments for part-time colleagues fulfilling full responsibilities.

Culture and Wellbeing

Our people-first culture values every colleague. We support wellbeing through the Wisdom app and a free Employee Assistance Programme offering counselling and financial advice. Collaboration is at the heart of our Trust, encouraging shared learning and collective success.

Please look at our 'Work for Us' page and Recruitment Pack for more information.

E-ACT is committed to safeguarding and promoting the welfare of young people and vulnerable adults, and all appointments are subject to enhanced Disclosure & Barring Service (DBS) checks and satisfactory references.

E-ACT is also committed to promoting equality, challenging discrimination and developing community cohesion. We welcome applications from all sections of the community.