Senior Human Resources Officer

SmartRecruiters, Inc.; Burslem; On-site; GBP 60,000 - 90,000; Full time

Job summary

bet365 is seeking a Senior Human Resources Officer to drive operational efficiency and provide expert HR guidance across the business. You will guide managers through complex people matters, balance senior responsibilities with hands-on day-to-day tasks, and ensure compliance with UK employment law.

You will lead a dedicated HR team, collaborate with international HR to streamline processes, and manage end-to-end visa sponsorship for the UK. This full-time role runs 5 days a week.

Qualifications

• Proven leadership and people management experience.
• Excellent verbal and written communication skills.
• Strong decision-making abilities and risk mitigation.
• Hands-on approach in fast-paced environments.
• Experience with HR Information Systems.

Responsibilities

• Collaborate with key stakeholders to align HR initiatives with strategic goals.
• Act as a trusted advisor to ensure HR policies are understood and implemented correctly.
• Take ownership of administrative tasks to support departmental efficiency.
• Develop and maintain internal HR policies and process guidance documents.
• Utilise advanced Microsoft skills to produce, manipulate and present insightful HR reports.
• Manage the end-to-end UK visa sponsorship process to ensure compliance.
• Provide expert support to managers on complex ER issues, considering legal and commercial implications.
• Lead, mentor and develop Administrators and Officers.
• Work independently on projects and collaborate with the wider HR team.

Skills

Leadership

People management

Communication

Decision making

Hands-on

HRIS

MS Office

Education

Level 5 CIPD qualification

Tools

Microsoft Office

Outlook

Word

Excel

Job description

We’re one of the world’s leading online gambling companies, revolutionising the industry since 2000. Founded by Denise Coates CBE, we now employ over 10,000 people and serve over 120 million customers in 26 languages.

We empower our employees to push boundaries and explore new ideas, cultivating a culture that celebrates and rewards creativity. This offers employees a wealth of growth opportunities, giving them the opportunity to make a real impact in the world of online gambling and gaming. As a forward-thinking company, we’re breaking new ground in software innovation too, redefining what’s possible for our customers worldwide.

Our focus on In-Play betting has solidified our market-leading position, featuring more than 1.38 million In-Play sporting events a year. With over 750 concurrent sporting fixtures at peak and more live sports streamed than anyone else in Europe (750,000), we handle over 6 million HTTP requests daily and process more than 1.5 million bets per hour at peak.

Job Description

Shape the future of our people-first culture and guide our teams as our newest Senior Human Resources Officer.

We are seeking a proactive Senior Human Resources Officer to drive operational efficiency and provide expert HR guidance across the Business. As a Senior Human Resources Officer, you will be instrumental in guiding managers through complex people matters and be a strong decision‑maker. A strong understanding of UK employment legislation will be a significant advantage.

We are looking for a leader who believes in leading by example; you will be expected to balance your senior responsibilities with a hands‑on approach to the day-to-day administrative tasks that keep our department running.

The ideal candidate will have good knowledge of UK right to work, visas and the sponsorship process, the ability to manage multiple conflicting tasks and deadlines, all whilst leading a dedicated team to deliver high‑quality HR services.

You will work closely with our international HR teams to share best practices, streamline processes and ensure a cohesive approach to HR service delivery across all global locations.

This position is offered on a full‑time basis working 5 days from 7 (typically Monday to Friday).

Qualifications

• Proven experience in leadership and people management, with the ability to guide teams and influence stakeholders at all levels is essential
• Level 5 CIPD qualification or equivalent professional experience
• Excellent verbal and written communication skills, which is essential for cross‑departmental collaboration
• Strong decision‑making abilities, with the confidence to handle complex HR issues and mitigate risk
• Hands on approach with experience of working in a fast‑paced environment
• Proficiency with Microsoft Office applications, especially Outlook, Word and Excel, alongside experience working with HR Information Systems

Additional Information

• Collaborate with key stakeholders across the business to align human resources initiatives with strategic goals
• Act as a trusted advisor, influencing stakeholders to ensure HR policies are understood and implemented correctly
• Take ownership of administrative tasks to support operational efficiency within the department
• Develop and maintain internal policies and process guidance documents for department-wide consistency
• Utilising advanced Microsoft skills to produce, manipulate and present insightful HR reports
• Manage the end‑to‑end UK visa sponsorship process to ensure complete compliance
• Provide expert support and guidance to managers on complex ER issues, ensuring decisions are made with a strong understanding of legal and commercial implications
• Lead, mentor, and develop a dedicated team of Administrators and Officers
• Work both independently on specific projects and collaboratively with the wider HR team to deliver excellent HR services

At bet365, we're committed to creating an environment where everyone feels welcome, respected and valued.

Where all individuals can grow and develop, regardless of their background.

We're Never Ordinary, and we're always striving to be better.