Senior Human Resources Advisor

eTeam; Salisbury; On-site; GBP 22,000 - 32,000; Full time

Job summary

eTeam invites applications for an HR Support role based in Salisbury. You will provide 1st and 2nd line HR support to employees and managers, handle queries on policies, leave, payroll and benefits, and maintain accurate records.

You will assist recruitment, onboarding, and onboarding reporting, monitor HR compliance, and support learning and development initiatives while staying aware of data protection and public sector HR practices.

Qualifications

• Provide 1st line HR support to employees and managers.
• Provide guidance on HR processes and resolve queries promptly.
• Deliver 2nd line HR support for more complex HR queries.
• Maintain accurate records of HR queries, advice provided and resolutions.
• Prepare HR reports, management information and metrics to support senior management decision-making.
• Support recruitment activity, including drafting job descriptions, coordinating interviews and assisting with onboarding.
• Support Learning & Development processes, including processing requests, liaising with relevant commercial teams, monitoring budgets and preparing reports.
• Contribute to employee engagement initiatives designed to improve the overall employee experience.
• Ensure HR activities comply with relevant legislation, data protection requirements and organisational policies.
• Maintain awareness of changes to HR legislation, policy and best practice.
• Work collaboratively with HR colleagues and stakeholders to deliver a consistent and high-quality HR service.
• Strong understanding of HR policies, procedures and processes, with the ability to provide effective 1st and 2nd line HR support.
• Working knowledge of employment law, data protection, confidentiality and HR compliance requirements.
• Understanding of Civil Service HR frameworks and practices.
• Experience using HR information systems to manage employee records and queries.
• Strong administrative and organisational skills, with excellent attention to detail.
• Ability to maintain accurate records and documentation.
• Ability to prepare accurate HR reports and management information.
• Excellent written and verbal communication skills, with the ability to explain HR policies and processes clearly.
• Ability to handle confidential and sensitive HR information with discretion and professionalism.
• Experience responding to employee and manager queries relating to HR matters such as leave, payroll, benefits and HR policies.
• Experience providing HR administrative support and maintaining accurate and up-to-date HR records.
• Experience working within established HR policies, procedures and compliance frameworks.
• Experience supporting recruitment and onboarding processes.
• Experience working collaboratively with HR colleagues, managers and wider stakeholders.
• Experience compiling and analysing HR metrics and management information.
• Experience supporting recruitment campaigns, including drafting job descriptions or adverts, coordinating interviews and managing onboarding.
• Experience supporting Learning & Development activity, including processing requests, budget management and reporting.
• Experience contributing to employee engagement initiatives.
• Experience supporting wider HR projects and organisational change initiatives.
• Experience working within a Civil Service or public sector HR environment.
• CIPD qualification or membership, or equivalent professional HR experience.

Responsibilities

• Provide 1st line HR support to employees and managers.
• Provide guidance on HR processes and resolve queries promptly.
• Deliver 2nd line HR support for more complex HR queries.
• Maintain accurate records of HR queries, advice provided and resolutions.
• Prepare HR reports, management information and metrics to support senior management decision-making.
• Support recruitment activity, including drafting job descriptions, coordinating interviews and assisting with onboarding.
• Support Learning & Development processes, including processing requests, liaising with relevant commercial teams, monitoring budgets and preparing reports.
• Contribute to employee engagement initiatives designed to improve the overall employee experience.

Skills

1st/2nd line HR support

HR policy knowledge

Data protection awareness

Attention to detail

Communication skills

Education

CIPD qualification or membership

Tools

HRIS systems

MS Office

Job description

• Provide 1st line HR support to employees and managers, responding to routine queries relating to HR policies, procedures, leave, payroll and employee benefits.
• Provide guidance on HR processes and resolve queries promptly, escalating more complex matters where appropriate.
• Deliver 2nd line HR support for more complex HR queries requiring a deeper understanding of HR policies and procedures.
• Maintain accurate records of HR queries, advice provided and resolutions.
• Ensure HR documentation and employee records are accurate, complete and kept up to date.
• Prepare HR reports, management information and metrics to support senior management decision-making.
• Support recruitment activity, including drafting job descriptions, coordinating interviews and assisting with onboarding.
• Support Learning & Development processes, including processing requests, liaising with relevant commercial teams, monitoring budgets and preparing reports.
• Contribute to employee engagement initiatives designed to improve the overall employee experience.
• Provide HR support to organisational projects, programmes and wider people initiatives.
• Ensure HR activities comply with relevant legislation, data protection requirements and organisational policies.
• Maintain awareness of changes to HR legislation, policy and best practice.
• Work collaboratively with HR colleagues and stakeholders to deliver a consistent and high-quality HR service.
• Strong understanding of HR policies, procedures and processes, with the ability to provide effective 1st and 2nd line HR support.
• Working knowledge of employment law, data protection, confidentiality and HR compliance requirements.
• Understanding of Civil Service HR frameworks and practices.
• Experience using HR information systems to manage employee records and queries.
• Strong administrative and organisational skills, with excellent attention to detail.
• Ability to maintain accurate records and documentation.
• Ability to prepare accurate HR reports and management information.
• Excellent written and verbal communication skills, with the ability to explain HR policies and processes clearly.
• Ability to handle confidential and sensitive HR information with discretion and professionalism.
• Experience responding to employee and manager queries relating to HR matters such as leave, payroll, benefits and HR policies.
• Experience providing HR administrative support and maintaining accurate and up-to-date HR records.
• Experience working within established HR policies, procedures and compliance frameworks.
• Experience supporting recruitment and onboarding processes.
• Experience working collaboratively with HR colleagues, managers and wider stakeholders.
• Experience compiling and analysing HR metrics and management information.
• Experience supporting recruitment campaigns, including drafting job descriptions or adverts, coordinating interviews and managing onboarding.
• Experience supporting Learning & Development activity, including processing requests, budget management and reporting.
• Experience contributing to employee engagement initiatives.
• Experience supporting wider HR projects and organisational change initiatives.
• Experience working within a Civil Service or public sector HR environment.
• CIPD qualification or membership, or equivalent professional HR experience.