Senior Human Resources Advisor

HR Recruit; Ellesmere Port; Hybrid; GBP 35,000 - 40,000; Full time

Benefits offered by this job

Hybrid working

Flexible hours

Excellent benefits

Job summary

HR Recruit is expanding its team and seeks an experienced HR professional to provide pragmatic, legally compliant HR advice to line managers. The role focuses on employee relations issues, coaching, and ensuring business-aligned guidance across client organisations.

Key duties include online and telephone HR support, case management, escalation of sensitive cases, and mentoring junior HR staff. Hybrid working with one day in the office and flexible hours.

Qualifications

• Three or more years’ HR experience in an advisory role with significant exposure to complex ER issues.
• In-depth knowledge of employment legislation and company policies.
• Proficient with telephony and computer systems, especially the Microsoft Office suite.

Responsibilities

• Providing HR advice and guidance online and by telephone to line managers across ER issues, including dismissals and grievances.
• Escalating complex cases to appropriate colleagues inside or outside the client’s business.
• Managing ER cases to minimize suspensions and ensure timely progression of actions.
• Providing HR advice aligned with client SLAs and business rules.
• Capturing and tracking all advice on the in-house case management system.
• Mentoring HR Advisers and Assistants, and supporting colleagues on complex cases.
• Coaching managers through difficult conversations and supporting HR transformation projects.

Skills

HR experience

Advisory role

Employee relations

Communication with managers

Coaching

Education

CIPD Level 5 or HR degree

Tools

Microsoft Office

SharePoint

Outlook

Excel

Job description

22.5 Hours per week, 1 day in the office, 2 days WFH

Only candidates with previous HR experience will be considered for the role.

HR Recruit is working with an expanding consultancy organisation to recruit an experienced HR professional to join a growing team. The purpose of the role is to provide pragmatic, commercial, legally compliant and solution-orientated HR advice and guidance to line managers within our client businesses. They coach line managers to address and resolve Employee Relations issues with their teams promptly, in a manner that preserves the manager/employee relationship and builds competency and performance at all levels within the client’s organisation.

Role responsibilities

• Providing HR advice and guidance online and by telephone to our clients’ line manager community across the full spectrum of ER issues, including dismissals, grievance/appeals and other complex scenarios.
• Escalating complex, risky or sensitive cases to appropriate colleagues, who may be in-house or sit within the client’s business.
• Proactively and effectively managing ER cases, ensuring that key interventions such as suspensions are kept to a minimum and other case management events are progressed robustly without delay.
• Providing HR advice in line with client-specific service level agreements and business rules.
• Capturing and tracking all advice provided on the in-house case management system.
• Acting as a mentor or escalation point for HR Advisers and HR Assistants, providing supportive guidance on complex cases or taking over cases once they elevate beyond their role scope.
• Coaching in-house colleagues and supporting managers in our client businesses through the management of people issues, including commercially sensitive situations and how to handle the more “difficult conversations”.
• Supporting occasional and ad hoc projects, be they in-house or to support HR transformation within our client businesses.

Person specification

• Degree qualification in HR or a business-related subject, or CIPD Level 5 qualified, or Management or legal qualification
• Three or more years’ HR experience within an advisory role having had significant exposure to complex ER issues.
• In-depth knowledge of employment legislation, solid experience in the application of company policies and procedures.
• Proficient with and comfortable using telephony and computer systems, particularly the Microsoft Office suite (Outlook, Word, Excel, One Drive, SharePoint etc.).
• Confident to communicate with managers and business owners at all levels, with a style that is clear, engaging, coaching and collaborative.
• Able to engage with and influence a wide range of service users.
• A committed team player who is driven to continuously improve and to encourage and support colleagues.
• Ability to work flexibly to deadlines and respond positively and constructively to feedback.

You will be required to work one Saturday each month, with a day off in lieu during the week. In addition, you will work one bank holiday per year (excluding Christmas). Flexible working hours are available. In return, the role offers a salary of £35,000–£40,000 FTE together with excellent benefits.

The salary banding advertised is a guideline, the remuneration offered will be commensurate upon experience.