Senior Human Resources Advisor

HR Recruit; Ellesmere Port; Hybrid; GBP 35,000 - 40,000; Full time

Job summary

HR Recruit is expanding to recruit an experienced HR professional to join a growing team. The role provides pragmatic, commercial, legally compliant and solution-oriented HR advice and guidance to line managers within our client businesses.

They coach line managers to address and resolve Employee Relations issues promptly, in a manner that preserves the manager/employee relationship and builds competency and performance at all levels within the client’s organisation.

Qualifications

• Three or more years’ HR experience in advisory role with exposure to complex ER issues.
• Degree qualification in HR or a business-related subject, CIPD Level 5, or management/legal qualification.
• Knowledge of employment legislation and policy application.
• Proficient with telephony and computer systems (Outlook, Word, Excel, OneDrive, SharePoint).

Responsibilities

• Providing HR advice and guidance online and by telephone to line managers across ER issues.
• Escalating complex, risky or sensitive cases to appropriate colleagues.
• Managing ER cases to minimise suspensions and progress them promptly.
• Providing HR advice in line with client service levels and business rules.
• Capturing and tracking all advice on the in-house case management system.
• Mentoring or escalation point for HR Advisers and Assistants.
• Coaching in-house colleagues and supporting managers through difficult conversations.
• Supporting occasional HR transformation projects.

Skills

HR advisory

Employee Relations

Coaching

Communication

Stakeholder engagement

Education

HR degree or CIPD Level 5

Tools

Microsoft Office Suite

Case management system

Job description

Full time, 1 day in the office, 4 days WFH

HR Recruit is working with an expanding consultancy organisation to recruit an experienced HR professional to join a growing team. The purpose of the role is to provide pragmatic, commercial, legally compliant and solution-orientated HR advice and guidance to line managers within our client businesses. They coach line managers to address and resolve Employee Relations issues with their teams promptly, in a manner that preserves the manager/employee relationship and builds competency and performance at all levels within the client’s organisation.

Role responsibilities

• Providing HR advice and guidance online and by telephone to our clients’ line manager community across the full spectrum of ER issues, including dismissals, grievance/appeals and other complex scenarios.
• Escalating complex, risky or sensitive cases to appropriate colleagues, who may be in-house or sit within the client’s business.
• Proactively and effectively managing ER cases, ensuring that key interventions such as suspensions are kept to a minimum and other case management events are progressed robustly without delay.
• Providing HR advice in line with client-specific service level agreements and business rules.
• Capturing and tracking all advice provided on the in-house case management system.
• Acting as a mentor or escalation point for HR Advisers and HR Assistants, providing supportive guidance on complex cases or taking over cases once they escape beyond their role scope.
• Coaching in-house colleagues and supporting managers in our client businesses through the management of people issues, including commercially sensitive situations and how to handle the more "difficult conversations".
• Supporting occasional and ad hoc projects, be they in-house or to support HR transformation within our client businesses.

Person specification

• Degree qualification in HR or a business-related subject, or CIPD Level 5 qualified, or Management or legal qualification
• Three or more years’ HR experience within an advisory role having had significant exposure to complex ER issues.
• In-depth knowledge of employment legislation, solid experience in the application of company policies and procedures.
• Proficient with and comfortable using telephony and computer systems, particularly the Microsoft Office suite (Outlook, Word, Excel, One Drive, SharePoint etc.).
• Confident to communicate with managers and business owners at all levels, with a style that is clear, engaging, coaching and collaborative.
• Able to engage with and influence a wide range of service users.
• A committed team player who is driven to continuously improve and to encourage and support colleagues.
• Ability to work flexibly to deadlines and respond positively and constructively to feedback.

You will be required to work one Saturday each month, with a day off in lieu during the week. In addition, you will work one bank holiday per year (excluding Christmas). Flexible working hours are available. In return, the role offers a salary of £35,000–£40,000, depending on experience, along with an excellent benefits

The salary banding advertised is a guideline, the remuneration offered will be commensurate upon experience.