Hr Advisor

Frank Wills Recruitment; West Kirby; Hybrid; GBP 33,000 - 37,000; Full time

Benefits offered by this job

Hybrid working

Benefits package

Performance bonus

Job summary

Frank Wills Recruitment is seeking an experienced HR Advisor in Liverpool to manage complex employee relations matters and lead absence-management initiatives. You will work closely with managers to provide practical, compliant guidance while maintaining robust case records and HR data reports.

The role requires CIPD qualifications and proven ER case management experience in a busy environment, with strong communication skills and UK employment law knowledge.

Qualifications

• ER case load management experience essential.
• Experience in advising managers on disciplinary, grievance, performance, and absence processes.
• Strong knowledge of UK employment law and HR best practices.

Responsibilities

• Take ownership of complex ER cases from initial advice to resolution.
• Coach managers on absence management and attendance policy.
• Monitor attendance trends and provide data-driven HR insights.
• Prepare HR reports and maintain case records.
• Collaborate with HR colleagues on projects and improvements.

Skills

ER case management

Stakeholder management

Policy guidance

Communication skills

Education

CIPD Level 3

CIPD Level 5

Tools

Power BI

Microsoft Office

Job description

HR Advisor

Location: Liverpool

Salary: £33,000-£37,000 plus bonus and an excellent benefits package

Hybrid Working: four days office-based and one day working from home

Hours: Flexibility available

We are looking for an experienced HR Advisor to join a busy, fast-paced organisation. This is an excellent opportunity for a confident HR professional who is passionate about employee relations and wants to make a genuine contribution to both the HR function and the wider business.

You will manage a varied caseload of complex employee relations matters from initial advice through to resolution. Working closely with managers across the organisation, you will provide practical, commercially focused guidance while ensuring processes are fair, consistent and compliant.

The role will also have a strong focus on absence management. You will support managers with short-term, long-term and recurring absence cases, monitor trigger points and use HR data to identify trends and areas requiring intervention.

Key responsibilities

• Take full ownership and accountability for complex ER cases from initial advice through to resolution.
• Advise, coach and support managers on disciplinary, grievance, performance, capability and absence-management processes.
• Manage short-term, long-term and recurring absence cases in line with company policy and employment legislation.
• Monitor attendance levels, absence trends and policy trigger points, escalating concerns where appropriate.
• Coach managers through return-to-work meetings, welfare meetings, occupational health referrals and formal absence-management procedures.
• Advise on reasonable adjustments and disability-related absence.
• Support managers in confidently and consistently applying HR policies and procedures.
• Build trusted relationships with managers and key stakeholders across the business.
• Identify potential risks and provide balanced, practical and commercially appropriate advice.
• Maintain accurate case records and produce relevant HR reports and management information.
• Use HR data to identify patterns and recommend practical interventions to improve attendance and employee wellbeing.
• Support continuous improvement across HR policies, processes and the employee experience.
• Contribute to wider HR projects, process improvements and business initiatives.
• Work collaboratively with colleagues across HR and the wider organisation.

Qualifications, skills and experience

• CIPD Level 3 or Level 5 qualification
• Previous experience working at HR Advisor level is essential.
• Strong experience managing a varied and complex ER caseload from beginning to end.
• Demonstrable experience working within a busy, fast-paced environment.
• Able to manage your own workload, prioritise competing demands and work autonomously.
• Passionate and experienced in advising, coaching and supporting managers through ER processes.
• Strong experience managing absence cases and advising managers on attendance-management procedures.
• Confident interpreting absence data, identifying trends and monitoring policy trigger points.
• Sound knowledge of UK employment law and HR best practice, including reasonable adjustments and disability-related absence.
• Strong communication, relationship-building and stakeholder-management skills.
• Strong IT skills, including confident use of Microsoft Office applications.
• Experience using Power BI to analyse data and produce reports would be advantageous.
• Experience working within a unionised environment would be advantageous but is not essential.

What's on offer?

Alongside a competitive salary, the organisation offers hybrid working, flexibility around working hours, an excellent company benefits package and a performance-related bonus.

Development - You will also have the opportunity to develop beyond operational employee relations by contributing to HR projects, process improvements and people-data initiatives