Senior HR Shared Services Administrator

American President Lines; Ashby-de-la-Zouch; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Competitive annual leave

Holiday buy scheme

Pension

Life assurance

Job summary

CEVA Logistics UK&I in Ashby-de-la-Zouch is seeking a Senior HR Shared Services Administrator to join our team. You will provide high-quality HR administration across the employee lifecycle and act as a key point of support within the HR Shared Services team, handling complex queries with accuracy and efficiency.

You will coach and onboard new colleagues, maintain HR records, ensure data integrity and compliance with GDPR, and support continuous improvement of HR processes in a hybrid, Monday to

Qualifications

• Experience within HR Shared Services or HR Administration

Responsibilities

• Provide high-quality HR administration across the employee lifecycle
• Handle complex queries and escalations, ensuring accurate, compliant processing
• Maintain HR records and system data, identify issues and drive improvements
• Coach and onboard new team members, sharing knowledge and best practices

Job description

Job Title: Senior HR Shared Services Administrator

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

At CEVA Logistics, weRise inMotion. Your career is always on the move,growingas fast and as far as your ambition takes you. Join a global team ofnearly 200nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job.It’sa journey on which you rise.

YOUR ROLE

Our HR Shared Services team, based in Ashby-de-la-Zouch, is looking for an experienced Senior HR Shared Services Administrator to join the team.

In this role, you will provide a high-quality HR administration service, supporting colleagues and managers across the employee lifecycle. You will act as a key point of support within the HR Shared Services team, helping to resolve queries, manage more complex requests, and ensure HR processes are delivered accurately and efficiently. You will also support the wider team through knowledge sharing, coaching and quality checks.

This is a hybrid, Monday to Friday role.

WHAT ARE YOU GOING TO DO?

Reporting into the HR Shared Services Team Leader, you will provide high-quality HR administration support across the employee lifecycle, managing more complex transactions and queries while ensuring work is completed accurately, compliantly and within agreed service standards. You will act as a key point of expertise within the team, supporting the resolution and escalation of complex employee and manager queries.

You will also play an important role in maintaining and improving service quality. This will include carrying out quality checks, ensuring HR records and system data are accurate, identifying trends or recurring issues, and supporting continuous improvement across HR processes. You will work closely with colleagues and stakeholders to ensure a professional, responsive and consistent HR service.

As a senior member of the team, you will support the development of HR Shared Services Administrators through coaching, training and knowledge sharing. You will also help onboard new team members, share best practice and support colleagues in building their knowledge of HR processes, systems and service standards.

WHAT ARE WE LOOKING FOR?

Our ideal candidate will have a strong knowledge and experience of employee lifecycle administration, ideally gained within an HR Shared Services or HR Administration environment. You’ll have excellent attention to detail, a strong focus on data accuracy and confidentiality, and be confident using HR systems and case management tools. You’ll also be comfortable interpreting and applying HR policies and procedures, while managing multiple priorities and deadlines.

You’ll be a strong communicator with excellent customer service and stakeholder management skills, able to build positive relationships and handle sensitive HR queries professionally. As a senior member of the team, you’ll also have the confidence to coach, support and share knowledge with colleagues, helping to maintain high standards and deliver a consistent HR service.

Experience working with an HR ticketing or case management system would be advantageous, along with a good understanding of GDPR, employment legislation and HR best practice.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey.

We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance.

• competitive annual leave entitlement with a fantastic holiday buy scheme
• pension
• life assurance

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.

CEVA Logistics UK&I is committed to attracting, acquiring and retaining the best possible candidates in an equal and inclusive way that is consistent with employment legislation and best practice. We aim to select the best available person for every vacancy irrespective of age, disability, colour, race, nationality, ethnic or national origin, religion or belief, political beliefs, sex, sexual orientation, gender reassignment and marital or civil partnership status.
Please note that candidates will be subject to the necessary right to work checks for the UK and Ireland.

Information at a Glance

Rise in motion with CMA CGM Group: where ambition meets opportunity.

Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world.

The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. Thisis more than a job. It’s a journey on which you rise.

See how you can rise