Ocean Import Freight Forwarder

American President Lines; Ashby-de-la-Zouch; Hybrid; GBP 21,000 - 35,000; Full time

Benefits offered by this job

Annual leave

Pension

Life assurance

Employee discounts

Job summary

CEVA Logistics is seeking a dynamic Ocean Import Freight Forwarder to join our Ocean Freight team in Ashby-de-la-Zouch. This role manages end-to-end ocean import shipments, coordinating bookings and execution while delivering excellent customer service.

You will work with internal and external partners, monitor progress, handle documentation and invoicing, support customs clearance where needed, and drive continuous improvement to meet KPIs.

Qualifications

• Proven ocean import experience in freight forwarding or logistics.
• Strong knowledge of freight forwarding processes, especially ocean freight.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent communicator with internal and external stakeholders.
• Proficient IT skills with Freight management systems; CargoWise preferred.

Responsibilities

• Manage end-to-end ocean import shipments from booking to final delivery.
• Coordinate transport and related services, ensuring timelines & accuracy.
• Support customs clearance where required and ensure regulatory compliance.
• Handle enquiries, quotations, requests, claims and complaints with a solutions-focused approach.
• Monitor costs, review charges and ensure accurate invoicing and financial records.

Skills

Ocean freight knowledge

Customer service

Communication skills

IT literacy

MS Office

Tools

CargoWise

MS Office

Job description

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

At CEVA Logistics, weRise inMotion. Your career is always on the move,growingas fast and as far as your ambition takes you. Join a global team ofnearly 200nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job.It’sa journey on which you rise.

YOUR ROLE

CEVA Logistics is looking for a dynamic Ocean Import Freight Forwarder to join our Ocean Freight team in Ashby-de-la-Zouch.This role plays a critical part in managing end-to-end ocean import shipments, ensuring efficient and cost-effective delivery solutions while providing excellent customer service. You will act as a key point of contact for customers, coordinating shipments, proactively resolving issues and maintaining strong working relationships across the business and with external partners.

We are offering a salary of up to £35,000, dependent on experience, along with the opportunity to work on a hybrid basis, with a minimum of three days per week in the office.

WHAT ARE YOU GOING TO DO?

Reporting into the Ocean Import Supervisor, you will play a key role in managing and coordinating end-to-end ocean import shipments from booking through to final delivery. You will take ownership of your allocated shipments and customers, working closely with internal teams, overseas colleagues, suppliers and external partners to ensure smooth operations, full visibility and excellent service throughout the shipment lifecycle.

You will manage shipment bookings, monitor progress and maintain accurate documentation and system updates, ensuring all activity is completed in line with company procedures and relevant regulatory requirements. This will include coordinating transport and associated services, supporting customs clearance where required, and proactively identifying and resolving any issues that could impact delivery or customer expectations.

Acting as the primary point of contact for your allocated customers, you will manage enquiries, quotations, requests, claims and complaints with a solutions-focused approach, building strong relationships and delivering a consistently high level of service.You will also take responsibility for cost control and financial accuracy, reviewing charges, duties, VAT and associated fees where applicable, while ensuring shipments are invoiced and managed correctly. Alongside your day-to-day responsibilities, you will support the wider Ocean team in achieving operational KPIs and contribute to continuous improvement initiatives that enhance efficiency, service delivery and the overall customer experience.

WHAT ARE WE LOOKING FOR?

Our ideal candidate will have proven ocean import experience, ideally gained within a freight forwarding or logistics operation. You will have strong knowledge of freight forwarding processes, particularly ocean freight activities, and will be comfortable working in a fast-paced ocean or multimodal environment while confidently managing multiple priorities.You will be a strong communicator, capable of building effective relationships both internally and externally while delivering a high standard of customer service.

You will be a proactive problem solver with a logical approach, able to prioritise your workload while maintaining a high level of accuracy and efficiency. Being a collaborative team player is essential, alongside the ability to work independently when required.You will also be IT literate, with the ability to use Microsoft Office packages and freight management systems. Experience using CargoWise would be advantageous.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance along with access to an employee benefits platform that offers discounts on gym memberships and money off vouchers for a diverse range of retail, travel and hospitality brands. There’s no doubt that you will be compensated for your hard work and commitment so

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.

CEVA Logistics UK&I is committed to attracting, acquiring and retaining the best possible candidates in an equal and inclusive way that is consistent with employment legislation and best practice. We aim to select the best available person for every vacancy irrespective of age, disability, colour, race, nationality, ethnic or national origin, religion or belief, political beliefs, sex, sexual orientation, gender reassignment and marital or civil partnership status.
Please note that candidates will be subject to the necessary right to work checks for the UK and Ireland. IND2

Information at a Glance

Rise in motion with CMA CGM Group: where ambition meets opportunity.

Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging newpaths, and pushing boundaries to serve an ever-changing world.

The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and thechance to make a meaningful impact. Thisis more than a job. It’sa journey on which you rise.

See how you can rise