Warehouse Supervisor (Nights)

American President Lines; Greater London; On-site; GBP 34,000 - 46,000; Full time

Benefits offered by this job

Pension

Life assurance

Holiday buy scheme

Annual leave

Job summary

CEVA Logistics is seeking a Warehouse Operator to join our London-based operations team. The role requires working Monday to Friday, 00:00–08:30, with a 3‑month vetting process before start date. The salary is £40,000 per year.

You will manage customer queries and orders, maintain accurate data across systems, and collaborate with internal teams to ensure delivery excellence and compliance with standards.

Qualifications

• Our ideal candidate will have experience in warehouse or logistics operations within a fast-paced environment, with a strong focus on customer service and operational efficiency.
• You will be confident managing customer orders, queries, and requests while ensuring service levels are consistently achieved.
• Strong communication skills are essential, with the ability to build effective relationships with customers and internal stakeholders.
• You will have excellent attention to detail and experience maintaining accurate records and data across multiple systems.
• A proactive approach to identifying and resolving issues, while supporting quality and compliance standards, is key.
• The successful candidate will be collaborative, organised, and committed to delivering a seamless end-to-end customer experience.

Responsibilities

• Manage customer queries, orders, and requests, ensuring accurate processing and timely resolution in line with agreed service levels.
• Maintain clear and professional communication with customers and internal stakeholders to support effective service delivery and relationship management.
• Ensure all activities are completed in accordance with company policies, procedures, and service standards.
• Accurately input, update, and maintain data across systems, ensuring records are complete, accurate, and audit-ready.
• Monitor service performance, identifying and escalating issues, delays, or discrepancies to ensure timely resolution.
• Support operational teams by coordinating information and ensuring customer requirements are met effectively.
• Contribute to maintaining quality, compliance, and customer service standards, including participation in audits or process reviews where required.
• Work collaboratively with internal departments to ensure end-to-end service alignment across warehouse and transport operations.

Skills

Customer service

Operational efficiency

Data management

Strong communication

Job description

London, GBR

CEVA Logistics

Contract Logistics

Full Time

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

At CEVA Logistics, weRise inMotion. Your career is always on the move, growing as fast and as far as your ambition takes you. Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It’s a journey on which you rise.

YOUR ROLE

Our high-profile customer, based in London NW10 has the need for a Warehouse Operator to join their operations team. Due to the nature of the customer on site there will be a 3-month vetting process for the successful candidate before your start date.

The shift pattern for this role is Monday to Friday 00:00am - 08:30am. The salary for this position is £40,000.00 per annum

WHAT ARE YOU GOING TO DO?

• Manage customer queries, orders, and requests, ensuring accurate processing and timely resolution in line with agreed service levels.
• Maintain clear and professional communication with customers and internal stakeholders to support effective service delivery and relationship management.
• Ensure all activities are completed in accordance with company policies, procedures, and service standards.
• Accurately input, update, and maintain data across systems, ensuring records are complete, accurate, and audit-ready.
• Monitor service performance, identifying and escalating issues, delays, or discrepancies to ensure timely resolution.
• Support operational teams by coordinating information and ensuring customer requirements are met effectively.
• Contribute to maintaining quality, compliance, and customer service standards, including participation in audits or process reviews where required.
• Work collaboratively with internal departments to ensure end-to-end service alignment across warehouse and transport operations.

WHAT ARE WE LOOKING FOR?

Our ideal candidate will have experience in warehouse or logistics operations within a fast-paced environment, with a strong focus on customer service and operational efficiency. You will be confident managing customer orders, queries, and requests while ensuring service levels are consistently achieved. Strong communication skills are essential, with the ability to build effective relationships with customers and internal stakeholders. You will have excellent attention to detail and experience maintaining accurate records and data across multiple systems. A proactive approach to identifying and resolving issues, while supporting quality and compliance standards, is key. The successful candidate will be collaborative, organised, and committed to delivering a seamless end-to-end customer experience.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.

CEVA Logistics UK&I is committed to attracting, acquiring and retaining the best possible candidates in an equal and inclusive way that is consistent with employment legislation and best practice. We aim to select the best available person for every vacancy irrespective of age, disability, colour, race, nationality, ethnic or national origin, religion or belief, political beliefs, sex, sexual orientation, gender reassignment and marital or civil partnership status.
Please note that candidates will be subject to the necessary right to work checks for the UK and Ireland. IND2

Information at a Glance

Rise in motion with CMA CGM Group: where ambition meets opportunity.

Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world.

The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It’s a journey on which you rise.

See how you can rise