Senior HR Coordinator

Jobtailor; Greater London; On-site; GBP 40,000 - 65,000; Full time

Job summary

Jobtailor is seeking an experienced HR Operations Specialist to deliver compliant, high-quality HR support across the UK and international regions. You will own end-to-end employee lifecycle activities, act as escalation point for complex cases, and collaborate with HR partners to drive process improvements.

The role requires CIPD Level 5 or progress toward it, strong HRIS experience (D365 HR, ServiceNow), and advanced Excel skills to produce analytics and governance documentation.

Qualifications

• Significant experience in HR administration, operations, or shared services.
• Experience managing end-to-end employee lifecycle across multiple countries or regions.
• Strong knowledge of HR systems (D365 HR, ServiceNow) and MS Office.
• Ability to maintain confidentiality and high accuracy in busy environments.

Responsibilities

• Deliver high-quality HR operational support across multiple regions, primarily UK/EMEA.
• Act as a subject matter expert and escalation point for complex employee lifecycle activities.
• Manage and resolve escalated HR cases within agreed SLAs.
• Monitor workloads and case management queues to support team performance targets.
• Identify trends and recurring issues, and drive service delivery improvements.
• Build relationships with managers, employees, HR Business Partners, and Centres of Excellence.
• Lead onboarding, changes, and offboarding across multiple jurisdictions.
• Ensure compliant employment documentation and oversee background screening and right-to-work checks.
• Coordinate benefits, leave, global mobility, visas, work permits, and data changes.
• Support HR Business Partners with employee relations administration and documentation.
• Coordinate salary reviews, bonuses, promotions, performance reviews, and talent management.
• Support reward activities, compensation analysis, and salary survey submissions.
• Produce partner and leadership reports, workforce analytics, and governance documentation.
• Act as a super user for HRIS, ServiceNow, and other HR technologies.

Skills

HR Operations

Employee Lifecycle

HR Systems

Stakeholder Management

Data Analysis

Education

CIPD Level 5 qualification

Tools

D365 HR

ServiceNow

Microsoft Excel

Microsoft Office

HRIS

Job description

• Deliver high-quality, efficient, and compliant HR operational support across multiple regions, primarily the UK/EMEA
• Act as a subject matter expert and escalation point for complex employee lifecycle activities
• Manage and resolve escalated HR cases within agreed SLAs
• Monitor workloads and case management queues to support team performance targets
• Identify trends, recurring issues, and opportunities to improve service delivery and employee experience
• Build relationships with managers, employees, HR Business Partners, and Centres of Excellence
• Lead and coordinate onboarding, employment changes, and offboarding across multiple jurisdictions
• Ensure accurate, compliant employment documentation and oversee background screening, right-to-work, and compliance checks
• Coordinate benefits administration, leave management, global mobility, visas, work permits, employee data changes, and contractual amendments
• Support HR Business Partners with employee relations administration and documentation
• Coordinate salary reviews, bonus cycles, promotions, performance reviews, and talent management activities
• Support reward activities, compensation analysis, benefits reviews, and salary survey submissions
• Produce partner and leadership reports, organisation charts, workforce analytics, and governance documentation
• Act as a super user for HRIS, ServiceNow, and other HR technologies
• Maintain employee data integrity through audits, validation, and corrective actions
• Support system testing, upgrades, process enhancements, and new HR technology implementations
• Provide training and support on HR systems and self-service functionality
• Lead and contribute to continuous improvement initiatives, SOPs, knowledge articles, and process documentation
• Participate in regional and global HR projects, implementation, and change management
• Analyse processes and recommend improvements, automation opportunities, and best-practice solutions
• Share expertise and coach less experienced HR team members
• Ensure compliance with employment legislation, internal policies, regulatory requirements, data privacy, and statutory reporting obligations
• Support audits and elevate risks, control weaknesses, and compliance concerns

Requirements

• Significant experience in an HR administration, HR operations, or HR shared services environment
• Experience managing end-to-end employee lifecycle processes across multiple countries or regions
• Strong working knowledge of HR systems, preferably D365 HR, ServiceNow, or similar platforms
• Proven ability to manage complex HR processes while maintaining high levels of accuracy and confidentiality
• Strong analytical and problem-solving skills
• Excellent stakeholder management and communication skills
• Strong organisational skills with the ability to prioritise competing demands and meet deadlines
• Advanced Microsoft Excel and strong Microsoft Office skills
• Demonstrated commitment to continuous improvement and service excellence
• Ability to work independently and exercise sound judgement
• Experience supporting global HR processes and operating within a multinational environment
• Knowledge of employment legislation across multiple jurisdictions
• CIPD Level 5 qualification (or equivalent) or working towards qualification
• Experience coaching or mentoring junior HR team members

Core Competencies

Demonstrates expertise in HR operations and administration, with a strong focus on managing end-to-end employee lifecycle processes across multiple jurisdictions. Proficient in HR systems and committed to continuous improvement and compliance with employment legislation.

Highest-signal resume keywords

• HR Operations Management
• Employee Lifecycle Processes
• HR Systems Expertise
• Stakeholder Management
• CIPD Level 5 Qualification

Hard Skills

• HR Administration
• Employee Relations
• Data Analysis
• Compliance Management
• Benefits Administration
• Performance Management
• Process Improvement
• Background Screening
• Contractual Amendments
• Workforce Analytics

Soft Skills

• Analytical Skills
• Problem-Solving Skills
• Organisational Skills
• Communication Skills
• Judgement

Certifications & Qualifications

• CIPD Level 5 Qualification

Industry Keywords

• Employee Lifecycle
• Global HR Processes
• Multinational Environment
• Employment Legislation
• Continuous Improvement

Tools & Technologies

• D365 HR
• ServiceNow
• Microsoft Excel
• Microsoft Office
• HRIS