HR Advisor

Phoenix Software; Pocklington; On-site; GBP 45,000 - 60,000; Full time

Job summary

Phoenix Software in Pocklington is looking for a Senior HR Advisor to provide high-quality HR support across the organization. This role involves leading complex employee relations, advising on HR policies, and engaging with senior stakeholders. The ideal candidate will have at least 3 years of experience in HR advisory roles, a CIPD Level 5 qualification, and a strong understanding of UK employment law. This is a hybrid position with a supportive culture aimed at professional development.

Qualifications

• Minimum 3 years of experience in HR advisory roles focused on employee relations.
• Strong track record in handling sensitive HR casework.
• Experience in office-based sectors, especially in organizations with 250-500 people.

Responsibilities

• Act as lead advisor on complex employee relations matters.
• Provide expert HR advice to managers across the employee lifecycle.
• Lead the development and implementation of HR policies.

Skills

CIPD Level 5 qualified

Experience handling complex ER casework

Knowledge of UK employment law

Excellent communication skills

Highly organized and resilient

Education

CIPD Level 5 qualification

Job description

Overview of the role

Phoenix enables digital transformation in the workplace, empowering UK organisations to innovate and transform with cloud and hybrid infrastructures, data, AI, security, and collaboration tools.

Due to continued growth, we are hiring a new Senior HR Advisor who will provide high-quality, commercially focussed HR support across the organisation.

What will you be doing?

• Act as the lead advisor on complex employee relations matters, ensuring fair, timely, and legally compliant outcomes
• Provide expert, commercially focused HR advice to managers across the full employee lifecycle
• Lead the development, review, and implementation of HR policies, ensuring alignment with legislation and best practice
• Coach, challenge, and upskill managers through guidance, training sessions, and ER support
• Represent HR in investigations, hearings, and formal meetings, producing clear, high‑quality documentation
• Support and contribute to wider HR initiatives, including engagement, change, restructures, and organisational development
• Partner with the wider People team to deliver consistent, high‑quality HR operations and a positive workplace culture

Why you should apply?

At Phoenix, our philosophy is simple – we aim to be the UK’s leading IT solution and managed service provider and that means we recognise that it’s our people who are the heart of everything we do.

We do this by providing the encouragement, support and skill development that you need to be the very best you can be at work. We are proud of our culture, so much so that we have developed our Culture Blueprint which you can read here.

What are we looking for?

The right person for this role will be an experienced HR generalist with a fantastic track record in handling employee relations cases. We will be looking for somebody who has experience working in a similar office‑based sector and within a similar‑sized organisation (250-500 people) in a role that has a broad level of responsibility.

Key Skills & Experience

• CIPD Level 5 qualified, with willingness to work towards CIPD Level 7
• Proven experience in a Senior HR Advisor or equivalent role, with significant exposure to complex ER casework
• Demonstrated ability to independently manage high‑risk, sensitive, and complex employee relations matters
• Strong, up‑to‑date knowledge of UK employment law and HR best practice
• Confident influencer with the ability to partner effectively with senior stakeholders in a fast‑paced, commercial environment
• Excellent written and verbal communication skills, with strong attention to detail in investigations and documentation
• Highly organised, resilient, and solutions‑focused, with the ability to manage competing priorities effectively

Experience working in the IT industry would be a big bonus!

Practical stuff

Where is the role based? Primary location is our HQ in Pocklington (YO42) on a hybrid basis.

How many interviews? Following a screen with the Recruitment Manager you can expect a two‑stage interview process.

What are the benefits? You can read about the benefits on offer here.

Important: BPSS Check

As part of our recruitment process due to the nature of the work we do, all employees are required to undertake a Baseline Personal Security Standard (BPSS) check. While some employees require further security clearance, the BPSS check is a must‑have requirement and all offers of employment are conditional pending the passing of this check.

Have you made it this far?

If you're still reading, we think there's a strong chance you might be our kind of person.

Research suggests that 60% of women and underrepresented people might have already talked themselves out of applying. Even if you don’t check every box above, we want to encourage you to introduce yourself. We believe a diversity of perspectives and experiences makes a team stronger — and the stronger our team, the more successful we will be.