Senior Housing & Welfare Officer - RT00225

Walsall Council; Walsall; Hybrid; GBP 43,000 - 49,000; Full time

Job summary

An established industry player is seeking passionate Senior Housing and Welfare Officers to enhance housing services in Walsall. In this impactful role, you will lead a team, provide essential support to residents facing homelessness, and ensure compliance with housing legislation. Your expertise will drive continuous improvement and empower staff to deliver high-quality services. Join a supportive environment that values your contributions, offering professional development opportunities to help you grow in your career. If you are dedicated to making a difference and ready for a rewarding challenge, this role is for you.

Benefits

Professional Development Opportunities

Supportive Working Environment

Qualifications

• Deep understanding of housing legislation and best practices.
• Experience in managing complex casework and team leadership.

Responsibilities

• Empower staff and provide expert guidance to assist residents.
• Monitor service performance and implement targeted improvements.
• Handle complex casework and participate in multi-agency meetings.

Skills

Knowledge of Housing Act 1996

Team Management

Analytical Skills

Housing Management

Income Maximization

Money Management

Education

Relevant Professional Qualifications

Job description

Senior Housing and Welfare Officers - Ref: RT00225
G10: £43,693 - £48,710 per annum.

Are you driven and passionate about making a difference to the lives of Walsall residents? Join us in our mission to improve housing and homelessness services.

We have two permanent Senior Housing and Welfare Officer positions available within the Housing & Welfare Service:

1. 1 x Senior Housing & Welfare Officer / Housing and Homelessness including youth homelessness
2. 1 x Senior Housing & Welfare Officer / Temporary Accommodation

Main Purpose:
As a Senior Housing and Welfare Officer, you will motivate staff, support residents, monitor service performance, and drive continuous improvement.

Senior Housing & Welfare Officer / Housing and Homelessness:

• You will require extensive knowledge in Parts 6 and 7 of the Housing Act 1996 to provide complex technical advice to staff and ensure residents facing homelessness receive the help they need.
• The position will also require extensive knowledge and experience in youth homelessness, including challenges faced by young people and available options.
• Handle complex casework, including preparing detailed reports, conducting housing reviews, and participating in multi-agency meetings.
• Experience in team management.

Senior Housing & Welfare Officer / Temporary Accommodation:

• Work in partnership with all agencies to support the rehousing of all Temporary Accommodation tenants including local government, registered providers, and private landlords.
• Experience in team management.
• Ensure services are provided in line with legislation and local policy.
• Develop relevant policies and procedures that support consistently high levels of performance.
• Experience in managing Temporary Accommodation units, ensuring health and safety compliance for buildings and occupants.
• Skills in housing management, income maximization, and money management are highly valuable.

Key Responsibilities:

• Empower Staff: Provide expert guidance and support to staff, helping them assist residents effectively and efficiently.
• Monitor and enhance current services: Use data and flow analysis to understand customer demand, identify system inefficiencies, and implement targeted improvements.
• Identify training needs and support staff development.
• Handle complex casework, including preparing detailed reports, conducting reviews, and participating in multi-agency meetings.

About You:

• Experienced: You have a deep understanding of relevant legislation, regulations, and best practices, particularly Parts 6 and 7 of the Housing Act 1996.
• Passionate: You are dedicated to helping customers and ensuring they receive the support they need, especially those facing homelessness.
• Analytical: You can use data to drive decision-making and improve service delivery.
• Collaborative: You excel at working with others, both within your team and across the organisation.

What We Can Offer:

• Benefits of working for us | Walsall Council
• Professional Development: Opportunities for continuous professional development, including training programs and support for further qualifications.
• Supportive Environment: A supportive and inclusive working environment where your contributions are valued.

If you’re ready to drive change and take on a challenging role, we want to hear from you! Help us create an impactful and supportive environment for our staff and residents.

The post requires hybrid working.

Core hours are as follows:

• Monday to Thursday 8.45am to 5.15pm

• Friday 8.45am to 4.45pm

• Work outside core hours will be inevitable from time to time.

For this role, the successful candidate must undergo a Baseline Personnel Security Standard (BPSS) check. BPSS is the minimum standard to ensure the identity and integrity of an employee who has access to official information using secure networks linking central governments and local authorities. A BPSS check involves four main elements; Identity Check, National and Immigration Status, Employment History (last 3 years), and Verification of Criminal Record (unspent convictions only).

Walsall Council takes seriously the responsibility to safeguard and promote the welfare of all the children, young people, and adults entrusted to our care and it is our expectation that all staff will share this commitment. Completion of an enhanced Disclosure & Barring Service (DBS) check is required.

Shortlisting for the Senior Housing and Welfare post will take place in May 2025.

Interviews will be scheduled for June 2025.

View Job Description and Employee Specification

Important note: When completing your online application form, you will be asked to enter supporting information. You must enter a detailed supporting information statement describing how your skills, abilities, and experience meet the specific criteria included in the employee specification. If you do not include a supporting information statement, you will not be shortlisted. Please also ensure that you complete the work history and qualifications sections of your application form. Please do not add a CV as we do not accept them. Please see our Information for Applicants leaflet for further information.

Closing date: 16th May 2025