Senior Housing Officer (Neighbourhood Services Manager)

Great Places Housing Association; Manchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

Great Places Housing Association seeks a Senior Housing Officer (Neighbourhood Services Manager) to enhance customer independence through effective housing management in Manchester. This role involves addressing tenancy queries, marketing properties, and collaborating with community partners. Competitive benefits include a pension scheme, healthcare options, and generous annual leave.

Benefits

Pension scheme with up to 10% contributions

Auto-enrolled healthcare with savings options

Annual leave starting at 26 days

Monthly lottery draws

Transport support and season ticket loans

Qualifications

• Experience in housing management or a related field highly desirable.
• Proficient in communication and capable of stakeholder engagement.
• Commitment to training and community understanding.

Responsibilities

• Deliver comprehensive housing management service to customers.
• Handle tenancy-related queries and provide support.
• Liaise with customers and collaborate with external agencies.

Skills

Customer-focused approach

Excellent communication skills

Organizational and time-management skills

Coaching skills

Ability to build relationships

Education

Experience in housing or similar roles

Tools

CRM software

Microsoft Office

Job description

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Senior Housing Officer (Neighbourhood Services Manager), Manchester

Client: Great Places Housing Association

Location: Manchester, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference:

fa61a239ee68

Job Views:

5

Posted:

25.06.2025

Expiry Date:

09.08.2025

Job Description:

(Known as Neighbourhood Services Manager at Great Places)

As a Senior Housing Officer / Neighbourhood Services Manager, you will be the key contact for customers within a defined patch. You will deliver a comprehensive housing management service, supporting customers to resolve issues and become more independent, especially those most vulnerable. The role involves liaising with customers, being visible in your patch, and utilizing all available resources to promote sustainability in our neighbourhoods.

What you’ll be doing:

• Handling tenancy-related queries according to contractual requirements and policies.
• Providing tenancy support to ensure tenancy sustainment.
• Marketing vacant homes and allocating properties based on customer and business needs.
• Managing rent accounts, supporting budgeting, and setting up payment plans, with court action as a last resort.
• Responding to anti-social behaviour and tenancy breaches, conducting investigations, and taking appropriate action.
• Addressing safeguarding concerns promptly in line with legal requirements.
• Conducting estate and scheme inspections, monitoring service contracts, and addressing property issues.
• Collaborating with external agencies and partners for community interventions.

What you’ll need:

• Commitment to professional development.
• Experience in housing or similar roles is desirable.
• Understanding of estate and tenancy management.
• Customer-focused approach with high service standards.
• Excellent communication skills.
• Organizational and time-management skills in a hybrid environment.
• Ability to build relationships and collaborate effectively.
• Coaching skills to empower customers.
• Proficiency with CRM software and Microsoft Office.
• Full UK driving license and access to a vehicle.
• Willingness to undergo a basic DBS check.

What we need from you:

• Ability to complete tasks accurately and on time.
• Capability to work safely alone and in field-based settings.
• People skills for stakeholder engagement.
• Resilience and emotional intelligence for challenging situations.
• Willingness to share learning and participate in cross-departmental work.
• Commitment to training and community understanding.
• Passion for advocacy and partnership working.
• Flexibility to work outside normal hours when needed.
• Professionalism, integrity, inclusivity, and respect for diversity.

What we give you in return:

• Pension: DC scheme with up to 10% contributions.
• Healthcare: Auto-enrolled with savings options.
• Discounts: High street, restaurants, gyms, tech loans, and more.
• Annual leave: Starting at 26 days + bank holidays, increasing to 30 days.
• Monthly lottery draws.
• Savings club for personal savings.
• Transport support: Season ticket loans.

At Great Places, we prioritize colleague wellbeing to deliver excellent services. All benefits are accessible inside and outside of work.