Night Guest Service Manager - Hampton by Hilton

RBH; Manchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

RBH is seeking a Night Guest Service Manager for the Hampton by Hilton in Manchester. This role involves managing hotel operations, leading the night team, and ensuring high standards of customer service while complying with health and safety regulations. Join a diverse and inclusive organization that values its employees and offers significant benefits.

Benefits

Discounted hotel rates for employees

Additional holiday days for your birthday

Flexible working arrangements

Pension scheme

Free meals on duty

Qualifications

• Experience in hotel operations and team management.
• Familiarity with health and safety standards.
• Strong customer relationship management skills.

Responsibilities

• Lead and develop the Night Team ensuring effective sales delivery.
• Perform Duty Management shifts and manage guest relations.
• Ensure building safety and security during the night.

Skills

Leadership

Customer Service

Communication

Job description

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Night Guest Service Manager - Hampton by Hilton, Manchester

Client: RBH

Location: Manchester, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 744dd58836f0

Job Views: 5

Posted: 25.06.2025

Expiry Date: 09.08.2025

Job Description:

Hampton by Hilton Manchester Northern Quarter, 41 Rochdale Road, Manchester, Lancashire, M4 4HT

Join Our Family

At RBH, we believe our people are our biggest assets and understand the value of putting them first. Our focus on diversity, health & wellbeing, sustainability, and individuality sets us apart and contributes to our recognition as a Top 30 Best Place to Work in Hospitality. We are passionate about the industry and continually seek new talent to join us.

Role Overview

Reporting to the Senior Guest Services Manager, your daily responsibilities will include managing operations within the hotel, aligning with company policies and brand standards. You will aim to maximize profitability through revenue and productivity improvements, ensuring high customer satisfaction and compliance with health and safety standards.

You will also lead and motivate the hotel team, ensuring staff are trained to brand standards.

Key Responsibilities

• Lead and develop the Night Team to ensure effective sales delivery and high customer service standards
• Perform Duty Management shifts, ensuring adequate staffing according to business levels
• Maintain clear communication across departments
• Manage guest relations, handle complaints and compliments, and report to management
• Ensure safety and security of the building during the night

Benefits

Our benefits package includes:

• Discounted hotel rates for employees and their friends & family
• Additional holiday days for your birthday
• Flexible working arrangements
• Pension scheme
• Free meals on duty, saving over £1000 annually

Learn more about our benefits by watching our employee benefits video.

Equal Opportunities

RBH Hospitality Management is committed to diversity and inclusion. We welcome applicants of all races, disabilities, genders, sexual orientations, ages, religions, and backgrounds, fostering a people-first culture.