Senior Housing Officer

CIH International Housing Group; Salcombe; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Generous annual leave

Pension contributions

Health benefits

Learning & development

Family support

Wellbeing support

Cycle to work

Volunteer days

Job summary

LiveWest is seeking a Senior Housing Officer – Neighbourhoods to support the Area Housing Manager in delivering tenancy and neighbourhood management across a large stock. You will guide around 10 Housing Officers, manage a small patch, and drive service improvements for customers and communities.

The role is full-time (37 hours) and hybrid, covering the South Hams area with Exeter as a possible base. A satisfactory basic DBS check is required and right to work in the UK is essential.

Qualifications

• Experience within social housing or related profession.
• Experience of tenancy, estate and neighbourhood management, including tenancy breaches (access issues, squatters, abandonment).
• Experience representing and advocating in court for injunctions and possession orders.

Responsibilities

• Provide day-to-day guidance and support to Housing Officers to deliver frontline housing management.
• Support Housing Officers with complex cases and joint customer visits.
• Carry out case reviews and audits to maintain high standards.
• Deputise for the Area Housing Manager and undertake line management when required.

Skills

Leadership

Communication

Relationship-building

Customer focus

Workload planning

Flexibility

Education

CIH qualification / Level 3 CIH

HNC in Housing

Job description

About The Role

Are you an experienced housing professional looking for an opportunity to take the next step in your career? As a Senior Housing Officer - Neighbourhoods, you will support the Area Housing Manager in delivering customer-focused tenancy and neighbourhood management services across a large housing stock. You will provide day-to-day guidance and support to Housing Officers, manage a small patch of properties, and help ensure high-quality services are delivered to customers and communities.

Key Responsibilities:

• Provide day-to-day guidance and support to approximately 10 Housing Officers to help deliver an effective frontline housing management service.
• Support Housing Officers with complex cases and joint customer visits where required.
• Carry out case reviews and audits, helping to maintain high standards across the service.
• Deputise for the Area Housing Manager, including undertaking line management responsibilities when required.
• Coordinate fire risk actions and ensure relevant records are accurately maintained.
• Build effective relationships with internal teams, customers and external partners to achieve positive outcomes.
• Support complaint resolution and identify opportunities for service improvement.
• Deliver tenancy and neighbourhood management services across your allocated patch and contribute to the successful development of new schemes.

Why should I join LiveWest?

This is an exciting opportunity to play a key role in supporting colleagues and delivering excellent housing services across our communities. You'll work in a varied and rewarding role where you can make a real difference to customers, help develop others and contribute to service improvements across the Neighbourhoods team.

This is a full-time role working 37 hours per week.

This is a hybrid role covering a customer base in the South Hams area - you should be based within a 30-minute commute of this area. Nearest office base is likely to be our Exeter Offices, depending on candidate location.

We are committed to safeguarding and promoting the welfare of vulnerable groups. Appointment to this role is subject to a satisfactory basic DBS check.

About The Candidate

To be successful in your application for the role of Senior Housing Officer - Neighbourhoods, you will have the essential skills and experience for a Level 1 role (please see candidate information pack) and the following role specific skills and experience:

Essential Experience

• Experience within social housing or a related profession.
• Experience of tenancy, estate and neighbourhood management, including dealing with tenancy breaches such as access issues, squatters and abandonment cases.
• Experience representing and advocating in court for injunctions and possession orders.

Essential Knowledge

• Strong working knowledge of social housing policy, housing law and legislation, anti-social behaviour legislation and practice, and leasehold and service charge legislation.
• Understanding of housing management, community development and resident engagement.

Essential Skills

• Excellent leadership, communication and relationship-building skills.
• Strong customer focus with a proven ability to improve customer satisfaction.
• Ability to effectively plan workloads and manage competing priorities.
• Flexible and adaptable approach to working hours and changing priorities.

Essential Qualifications

• Good level of literacy and numeracy.
• Evidence of continuing professional development.
• Valid UK driving licence and access to a suitable vehicle.

Desirable Knowledge

• Knowledge of workplace health and safety practices and legislation.

Desirable Qualifications

• CIH qualification, HNC in Housing, Level 3 CIH, or equivalent expertise gained through experience and study.

Please note, we are unable to provide CoS for this role; therefore, applicants must have the right to work in the UK for the full duration of this role without requiring a CoS.

About The Company

Our Reward and Benefits:

• Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).
• Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
• Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
• Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.
• Family Support: Policies designed to help you balance work and family life, including a new child payment.
• Wellbeing Matters: Prioritise your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
• Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.
• Giving Back: Up to four paid volunteering days a year to support our communities.

About Us:

At LiveWest, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal.

Our values guide everything we do - from how we work together to how we deliver exceptional services to our customers. Collaboration is at the heart of LiveWest, and we believe that we achieve more when we deliver together.

As one of the largest employers in the South West, our team of 1,800 talented colleagues provides a wide range of services to our 80,000 customers. We are passionate about nurturing local talent and creating opportunities for people within the communities we serve.

We are committed to supporting our colleagues, giving them the autonomy and encouragement they need to thrive and reach their full potential. Together, we are building brighter futures for everyone.

Inclusion at LiveWest:

At LiveWest, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe that our differences drive innovation, creativity, and excellence, and we strive to create an environment where all colleagues can thrive. As a proud member of Inclusive Employers, a Disability Confident Employer, and a signatory of the Armed Forces Covenant, we are dedicated to supporting all our colleagues and ensuring that our workplace is welcoming and accessible to all.

We welcome individuals of all backgrounds, experiences, and perspectives to join our team. LiveWest is dedicated to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels.

Join us in our mission to create vibrant and inclusive communities. Make a difference with LiveWest, where every voice is heard, and every contribution is valued.

You can read more about Inclusion at LiveWest by visiting our website.