Senior Housing Officer

Venn Group; Manchester; On-site; GBP 38,572 - 41,328; Full time

Job summary

Venn Group is seeking a Senior Housing Officer for a 3-month contract in Manchester, offering £28–£30 per hour. This role involves leading a team of Housing Officers, managing complex tenancy issues, and ensuring high-quality housing services. Key requirements include experience in housing management, knowledge of tenancy law and safeguarding practices, and a full UK driving licence. This position has the potential to become permanent.

Qualifications

• Previous experience in a senior or lead housing role, ideally within social housing or a similar environment.
• Strong knowledge of tenancy management, ASB, safeguarding, voids/lettings, and income recovery.
• Experience supervising staff, managing performance, and leading service improvements.
• Confident representing the organisation at meetings and managing complaints.

Responsibilities

• Lead, support, and performance-manage a team of Housing Officers.
• Oversee housing management functions including voids, lettings, and tenancy fraud.
• Ensure effective safeguarding practice and support staff with decision-making.
• Monitor service performance and contribute to policy reviews.

Skills

Senior or lead housing role experience

Knowledge of tenancy management

ASB and safeguarding knowledge

Staff supervision experience

Performance management skills

Service improvement leadership

Representation at meetings

Complaint management skills

Partner and agency collaboration

Job description

Senior Housing Officer – Manchester

£28–£30 per hour (Umbrella)
3‑Month Contract – Opportunity to Go Permanent
37 hours per week

We are recruiting an experienced Senior Housing Officer to join a well‑established housing provider in Manchester. This is a fantastic opportunity for someone confident in leading teams, managing complex tenancy issues, and driving high‑quality housing services. The role is initially for 3 months, with a strong possibility of becoming permanent.

Key Responsibilities

• Lead, support, and performance‑manage a team of Housing Officers, including recruitment, induction, and ongoing development.
• Oversee housing management functions including voids, lettings, income performance, tenancy fraud, and complex tenancy/ASB cases.
• Ensure effective safeguarding practice, acting as the first point of contact for concerns and supporting staff with decision‑making and referrals.
• Monitor service performance, prepare reports, contribute to policy reviews, and ensure compliance with KPIs, budgets, and estate management standards.

Experience & Skills Required

• Previous experience in a senior or lead housing role, ideally within social housing or a similar environment.
• Strong knowledge of tenancy management, ASB, safeguarding, voids/lettings, and income recovery.
• Experience supervising staff, managing performance, and leading service improvements.
• Confident representing the organisation at meetings, managing complaints, and working with partners, statutory agencies, and local authorities.

Additional Requirements

• Full UK driving licence (essential)