Senior Housing Needs Practitioner

Haringey Council; Greater London; Hybrid; GBP 51,000 - 54,000; Full time

Benefits offered by this job

leave entitlement up to 31 days + bank

hybrid working opportunities

health and wellbeing support

generous local government pension

discount schemes across leisure and文化

Job summary

Haringey Council is seeking a Senior Housing Needs Practitioner to deliver homelessness prevention and assessment services, managing a complex caseload and guiding Housing Needs Officers to deliver excellent outcomes for residents.

You will supervise staff, work with internal teams and external partners to maximise housing options and prevent homelessness, contributing to wider housing strategies and renter rights responsibilities.

Qualifications

• Experience in housing needs or homelessness services.
• Ability to manage a complex caseload with sound judgment.
• Customer-focused approach with strong casework skills.

Responsibilities

• Supervise Housing Needs Officers and oversee casework to ensure high-quality service delivery.
• Collaborate with internal teams and external partners to maximise housing options and prevent homelessness.

Job description

Job description

Contract Terms

Starting salary: PO4 (£50,676 - £53,919) Work location: 48 Station Road, Wood Green Working Hours: Full Time, 36 per week Contract type: FTC - 18 Months Closing date: Sunday, 1st November 2026 Interviews: w/c 16th November 2026

About Haringey

Haringey is a fantastic place to live and work - the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We'll be celebrating all this and more as the "rebel borough" when we are the 2027 London Borough of Culture.

Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey's people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents.

About the Role

As a Senior Housing Needs Practitioner, you will play a key role in delivering a high-quality homelessness prevention and assessment service, supporting Housing Needs Team Managers to achieve excellent outcomes for residents. You will manage a complex caseload, making informed decisions in line with legislation, while ensuring outstanding customer service and service delivery standards.

You will supervise Housing Needs Officers through regular casework oversight, provide expert guidance, and line-manage administrative staff to ensure efficient team performance. Working collaboratively with internal teams and external partners, you will help maximise housing options, prevent homelessness, and support the delivery of wider housing strategies and renter rights responsibilities.

About the Team

The Housing Needs service sits within Housing Demand and delivers homelessness prevention, assessment and housing advice to residents across the borough. The service is made up of five teams, each led by a Team Manager and supported by a mix of Housing Needs Officers, senior practitioners and administrative staff, working together to deliver a high-quality frontline service.

We operate in a challenging but rewarding environment, supporting a diverse community and focusing on early intervention to prevent homelessness wherever possible. Working in close partnership with council services and external agencies, the team is committed to collaboration, continuous improvement and innovation to achieve the best possible outcomes for residents.

About You

You are an experienced housing professional with a strong understanding of homelessness legislation, housing needs and welfare support. Confident managing complex and sensitive cases, you bring sound judgement, a customer-focused approach, and the ability to deliver effective, practical solutions that improve outcomes for residents.

You will also have experience supporting or supervising staff, with the ability to coach and guide others to deliver high-quality casework. Taking a holistic approach, you are confident in working with a range of partners and services to provide tailored housing advice, helping residents access wider support including employment and benefits and making a real difference to their lives.

Working for Haringey

At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community.

Our benefits package includes the following:

• leave entitlement up to 31 days + bank holidays
• potential hybrid working opportunities
• health and wellbeing support
• a generous local government pension scheme
• a range of discount schemes across leisure and culture that provide both financial and money-saving discounts

Please note: we reserve the right to end this advert before the noted deadline if we receive sufficient applications.

If you have any questions about the status of you application please contact [e-mail]

Attachments

• JE878 Senior Housing Needs Practitioner_(RRA)_09.02.26_v5_accs (1).pdf