Senior Housing Manager - Lead Supported Living Service

Point Professional Recruitment LTD; Crawley; On-site; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Senior role with scope to shape and a

Direct reporting line to Directors

Travel to properties

Job summary

Point Professional Recruitment LTD is recruiting a Housing Manager in Crawley, West Sussex. The role leads the delivery of a supported living housing service, overseeing tenancies, compliance and governance.

Regular travel to properties is required, and you will supervise a Housing Administration / Support Officer with direct reporting to Directors. A salary of £45,000 per annum is offered, with a full-time, permanent contract in a senior capacity.

Qualifications

• Significant experience in supported housing or housing management is essential.
• Solid understanding of landlord responsibilities and tenancy management is essential.
• Practical knowledge of Housing Benefit administration within supported housing is essential.
• Knowledge of rent setting and service charge management is advantageous.
• Experience coordinating repairs, maintenance and property compliance is desirable.

Responsibilities

• Managing all aspects of tenancy administration, including sign-ups, reviews, renewals and terminations.
• Overseeing lettings, void management, allocations and onboarding of new tenants.
• Managing rent accounts, monitoring arrears and implementing recovery/support measures.
• Supporting tenants with Housing Benefit applications, reviews and appeals; liaising with local authorities.
• Reviewing rent levels and service charges with finance colleagues; ensuring accuracy and evidence.
• Coordinating repairs, maintenance, inspections and contractor activity; monitoring performance.
• Maintaining landlord compliance records and ensuring timely inspections and certifications.
• Supporting emergency response arrangements and contingency planning.
• Investigating and resolving housing complaints and tenancy concerns fairly.
• Communicating with tenants in an accessible, respectful manner; tailoring approach to needs.
• Developing and reviewing housing policies, procedures and governance.
• Supervising the Housing Administration / Support Officer; building partnerships with authorities and care providers.
• Producing reports for Directors on performance, expenditure, compliance and tenant satisfaction.

Skills

Supported housing experience

Tenancy management

Rent & service charge management

Housing Benefit administration

Communication skills

Organisational skills

Driving licence

Education

CIH qualification

Tools

Housing management systems

Microsoft Office

Job description

Point Professional Recruitment LTD is recruiting a Housing Manager in Crawley, West Sussex. The role leads the delivery of a supported living housing service, overseeing tenancies, compliance and governance.

Regular travel to properties is required, and you will supervise a Housing Administration / Support Officer with direct reporting to Directors. A salary of £45,000 per annum is offered, with a full-time, permanent contract in a senior capacity.