Senior Housing Income Lead: Arrears & Resident Support

Action Together; Manchester; Hybrid; GBP 34,000 - 37,000; Full time

Benefits offered by this job

Pension plan

Annual leave

Health plan

Life insurance

Volunteer days

Lifestyle benefits

Employee Assistance Programme

Job summary

L&Q is seeking an experienced housing income professional to join the Income Management Team in Manchester. The Senior Housing Income Officer will manage a busy rent arrears caseload, develop payment plans with residents and prepare cases for court, ensuring legal protocols are followed.

Reporting to management, you will lead by example, coach colleagues, and build strong stakeholder relationships across the business, delivering improved outcomes for residents while supporting a fast-paced,

Qualifications

• Experience in income collection or arrears management and tenancy sustainment.
• Excellent communication, negotiation and stakeholder management skills.
• Ability to coach, support and develop colleagues.
• Proactive, organized with a focus on performance and continuous improvement.

Responsibilities

• Manage a busy caseload of rent accounts and agree payment plans with residents.
• Prepare cases for court and ensure compliance with legal protocols.
• Provide leadership and support to the Income Management Team.
• Build and maintain strong stakeholder relationships across the business to resolve issues.
• Deputise for management colleagues when required, providing leadership and direction.

Skills

Income collection

Arrears management

Tenancy sustainment

Communication skills

Negotiation

Stakeholder management

Decision making

Coaching

Organized

Customer service

Job description

L&Q is seeking an experienced housing income professional to join the Income Management Team in Manchester. The Senior Housing Income Officer will manage a busy rent arrears caseload, develop payment plans with residents and prepare cases for court, ensuring legal protocols are followed.

Reporting to management, you will lead by example, coach colleagues, and build strong stakeholder relationships across the business, delivering improved outcomes for residents while supporting a fast-paced,