Guest Experience Lead, Housekeeping Manager

Crest Hotels Group; United Kingdom; Remote; GBP 25,000 - 40,000; Full time

Benefits offered by this job

Friends & Family rate

Milestone anniversaries

50% F&B discount

Meals on duty

Hospitality rewards

Retail and dining discounts

Employee Assistance Programme

Online GP appointments

Job summary

Crest Hotels Group is seeking a Housekeeping Manager to lead the housekeeping team, ensuring top cleanliness, hygiene, and presentation across guest rooms and public areas. You will oversee daily operations, staff, cost control, inventory, and brand standards to deliver an exceptional guest experience.

The role requires strong leadership, attention to detail, and a focus on delivering memorable guest experiences, with opportunities to advance within the hotel group.

Qualifications

• Previous experience in a housekeeping management or supervisory role within a hotel or similar environment.
• Strong leadership and team management skills.
• Excellent attention to detail and problem-solving abilities.

Responsibilities

• Lead the housekeeping team to ensure highest standards of cleanliness, hygiene, and presentation across all guest rooms and public areas.
• Oversee daily operations, manage colleagues and cost, maintain inventory, and uphold brand standards.
• Manage budgets and control inventory efficiently.

Skills

Leadership

Team management

Attention to detail

Problem solving

Communication

Organizational skills

Tools

Rez Control

Job description

Crest Hotels Group is seeking a Housekeeping Manager to lead the housekeeping team, ensuring top cleanliness, hygiene, and presentation across guest rooms and public areas. You will oversee daily operations, staff, cost control, inventory, and brand standards to deliver an exceptional guest experience.

The role requires strong leadership, attention to detail, and a focus on delivering memorable guest experiences, with opportunities to advance within the hotel group.