Senior Housekeeping Assistant

New Forest Collection; England; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

28 days' holiday per year

Fantastic training and career developm

Free staff parking

Discounts across the group and with 2

Opportunities to work and develop

Job summary

Burley Manor in the New Forest is seeking a Senior Housekeeping Assistant to join our team. You will be hands-on, cleaning and preparing bedrooms alongside colleagues while taking the lead when the Housekeeping Manager is away.

You’ll be the go-to person in the department, supporting colleagues, organising daily workloads and ensuring high standards of cleanliness and safety across bedrooms, bathrooms and public areas.

Qualifications

• Experience in a hotel housekeeping environment.
• Pride in your work and attention to detail.
• Ability to take initiative when the Manager is away.

Responsibilities

• Clean and prepare bedrooms and public areas to the required standards.
• Lead by example and support colleagues on the team.
• Help organise daily workload and allocate rooms to the team.
• Be a key point of contact for the housekeeping team and assist with queries.
• Take responsibility for day-to-day running of housekeeping when the Manager is away.
• Support training and welcome new starters, keeping high standards across the team.
• Monitor stock of linen, cleaning products and supplies, using resources responsibly.
• Coordinate with Reception, Maintenance and other departments to keep operations smooth.
• Report maintenance issues and any required repairs.
• Maintain high standards of cleanliness, hygiene and safety.

Skills

Housekeeping experience

Attention to detail

Leadership potential

Teamwork

Job description

Senior Housekeeping Assistant

Burley Manor | New Forest

Love a beautifully presented room? Take pride in the little details? Ready to take the next step in your housekeeping career?

We're looking for aSenior Housekeeping Assistantto join the team atBurley Manor, our beautiful country house hotel nestled in the heart of the New Forest.

This is more than just a housekeeping role. It's an opportunity for someone who loves being hands-on, takes real pride in their work and is ready to take on a little more responsibility.

You'll still be very much part of the action, cleaning and preparing bedrooms alongside the team, but you'll also be a go‑to person within the department. Working closely with our Housekeeping Manager, you'll help keep everything running smoothly, support your colleagues and take the lead when the Manager is away.

We're looking for someone with a great eye for detail, a positive attitude and the confidence to take ownership. Someone who doesn't mind rolling up their sleeves, enjoys helping others and understands that the little things can make a big difference to a guest's stay.

If you're ready to step up, develop your skills and become an important part of a close-knit team, we'd love to hear from you!

A little about us

Burley Manor is part ofNew Forest Hotels, a collection of beautifully individual hotels, each with its own character, story and sense of place.

Our purpose is simple:to enrich the lives of those within our community by providing the best New Forest hospitality.

We want our hotels to feel warm, sincere and welcoming — places where people can connect, be creative and thrive. Our teams are at the heart of that, and we believe the best hospitality comes from people who genuinely care.

We live by four values:

Be BRAVE– take ownership
Collaborate as a TEAM
Develop, NURTURE and care
Be OPEN– communicate honestly

What you'll be doing

You'll be an important part of our housekeeping team, helping to make sure every bedroom, bathroom and public area looks its best and is ready to welcome our guests.

This is a genuinely hands‑on role, so you'll be spending plenty of time cleaning and preparing rooms, working alongside your colleagues and leading by example.

You'll also have some additional responsibility, including:

• Getting stuck into the daily housekeeping duties, cleaning and preparing bedrooms to our expected standards.

• Taking pride in the details, from perfectly made beds to spotless bathrooms and those finishing touches that make a room feel special.

• Carrying out room checks and inspections, making sure everything is clean, complete and guest‑ready.

• Helping organise the daily workload, allocate rooms and keep the team on track.

• Being a key point of contact for the housekeeping team and helping colleagues with any questions or challenges.

• Taking responsibility for the day‑to‑day running of housekeeping when the Housekeeping Manager is away.

• Keeping the team motivated, supporting colleagues and helping new starters learn the ropes.

• Keeping an eye on linen, cleaning products and guest supplies, making sure we're well stocked and using everything responsibly.

• Working closely with Reception, Maintenance and other departments to keep things running smoothly.

• Reporting maintenance issues, damages or anything that needs attention.

• Helping to maintain high standards of cleanliness, hygiene, health and safety.

In a nutshell, you'll be someone the team can rely on.You'll be happy to get stuck into the cleaning, but also confident enough to step up, take the lead and make decisions when needed.

What we're looking for

We're not necessarily looking for someone who has held a management title before. We're looking for someone with the right experience, attitude and potential to take that next step.

You'll ideally:

• Have previous housekeeping experience, preferably within a hotel or hospitality environment.

• Take genuine pride in your work and have a great eye for detail.

• Understand what makes a room feel clean, fresh and beautifully presented.

• Be confident supporting colleagues and helping organise a team's workload.

• Be comfortable taking responsibility and using your initiative when the Manager isn't around.

• Have a positive, can‑do attitude and be happy to lead by example.

• Be organised, reliable and able to keep things moving during busy periods.

• Communicate well and enjoy working with people across different departments.

• Be approachable, supportive and happy to share your knowledge.

• Understand the importance of health and safety and safe working practices.

• Be flexible and happy to work weekends, bank holidays and during busy periods.

Most importantly, we want someone who wants to grow.

You might already be an experienced Housekeeping Assistant looking for more responsibility, or someone who has started taking the lead informally and is ready for that to become part of your role.

You dont need to know everything, but you do need to care, be willing to learn and have the confidence to step up when needed.

Why join us?

We want our people to enjoy being part of New Forest Hotels, feel valued and have opportunities to develop their careers.

As part of the team, you'll receive:

• 28 days' holiday per year, plus a duvet day on your birthday (contracted roles).

• Fantastic training and career development opportunities.

• Free staff parking.

• Discounts across the group and with our partners, including Hospitality Action and high street discounts.

• Opportunities to work and develop across our collection of New Forest hotels.

Bring your experience, your energy and your eye for detail. We'll help you take the next step.

Please note that Burley Manor is located in the heart of the New Forest and public transport links are limited. Before applying, please make sure you're familiar with our location and have considered how you would travel to and from work. Shift patterns vary and the role will include weekends and busy holiday periods.

Due to the high volume of applications we receive, we're unable to respond to every candidate individually. If you haven't heard from us within two weeks of submitting your application, please assume that you have been unsuccessful on this occasion.