Senior Housekeeper

TN United Kingdom; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join a prestigious hotel as a Senior Housekeeper, where you will lead a team to maintain high standards of cleanliness and service. With opportunities for training and development, you will excel in your career while enjoying various employee perks.

Benefits

Complimentary Stays

50% off food and beverages

Private Pension scheme

Seasonal ticket loan

Referral Bonus

Well-being Support

Qualifications

• Experience in a housekeeping supervisor role in a hotel.
• Worked in a 5-star hotel or similar before.

Responsibilities

• Oversee day-to-day operations of the housekeeping department.
• Conduct daily room inspections with a focus on VIP accommodations.
• Supervise and support housekeeping staff.

Skills

Attention to Detail

Team Leadership

Time Management

Customer Service

Energetic

Job description

Social network you want to login/join with:

Join us
as a Senior Housekeeper at The Dorchester Hotel, recently recognised as one of ‘The
Sunday Times Top 10 Best Places to Work for’ in 2024 and ‘Hotel of the year –
London’ at the 2024 AA Hospitality Awards. We continually strive to build and
nurture a culture where inclusiveness is part of our DNA, reflected in our
values of passion, personality, respect, working together, and creativity. We
believe that a variety of perspectives enriches our culture and drives our
success.

We care
about your career and are proud to have the absolute best people in the
industry.

When you
join us as a Senior Housekeeper at The Dorchester Hotel, you will have a unique
opportunity to excel in your field. You will learn from your fellow Legends and
our award-winning learning academy to achieve the highest standards in craft,
service, and leadership.

What you’ll do

As a Senior
Housekeeper, you'll enjoy your work and take pride in delighting our guests:

• You will be responsible for overseeing the day-to-day
  operations of the housekeeping department, with a particular focus on VIP room
  inspections and preparation. You will play a key role in maintaining the
  highest standards of cleanliness, presentation, and service throughout guest areas.
• You will conduct daily room inspections, with a special
  emphasis on VIP accommodations, ensuring adherence to quality and brand
  standards.
• You will supervise and support housekeeping staff,
  monitoring individual performance and providing regular coaching to enhance
  productivity and service quality.
• You will deliver training to line-level staff and
  supervisors on health and safety protocols, standard operating procedures, and
  departmental processes.
• You will collaborate closely with the Assistant Executive
  Housekeeper, reporting directly and executing daily assignments and tasks as
  directed.
• You will utilize strong administrative and organizational
  skills to manage schedules, maintain records, and support operational
  efficiency. Your leadership and attention to detail will be essential in
  ensuring a high standard of guest satisfaction and team performance

The items
shared are the essence of a day in the life of a Senior Housekeeper, but we’ll
make sure you are provided with specifics on how we care for our hotel.

The
operational hours of work are shift-based and may be subjected to change. These
currently set as:

• Monday to
  Sunday: starting as early as 07:00 and finishing at 23:00

What you’ll bring

Essential Skills and Experience

• Experience in Housekeeping: You have
  worked in a housekeeping supervisor role in a hotel.
• Attention to Detail: You can notice
  small details, like if a room is not cleaned properly.
• Team Leadership: You have experience
  helping or leading a team to do their tasks well.
• Time Management: You can manage your
  time to ensure all tasks are completed on schedule.
• Energetic: You are comfortable with
  tasks like standing, bending, and lifting light items.
• Customer Service: You are friendly and
  respectful when speaking to guests and other team members.

Preferred Skills and Experience

• Experience in a Luxury Hotel: You have
  worked in a 5-star hotel or similar before.
• Problem Solving: You can handle small
  problems,
• Basic IT Skills: You can use a
  smartphone or computer for simple tasks like checking a schedule or sending a
  message.
• Health and Safety Awareness: You
  understand or are willing to learn safety rules about cleaning and working in a
  hotel.

What you’ll get

• Complimentary Stays: Enjoy complimentary stays with
  breakfast at Dorchester Collection Hotels every year.
• Discounts: Get 50% off food and beverages
  at selected bars and restaurants within the Dorchester Collection: Enjoy
  Friends & Family stay discounts out hotels, Benefit from discounts at
  various high street and online shops
• Employee Perks: Enrol from day 1 into the Aviva
  Private Pension scheme (we contribute 8% towards your pension); Benefit from
  Seasonal ticket loan, Rental deposit scheme, private financial advice, and Eye
  care vouchers.
• Training and Development: Advance in your career by
  accessing various apprenticeships from Level 2 to Hospitality Degree Level 5.
  We partner with outstanding nationally recognised Apprenticeship providers.
• Social
  Events: Participate in vibrant social events, including a summer party, winter
  ball, pub quizzes, and cultural and milestone recognition celebrations.
• Referral Bonus: Earn a £1000 bonus when you
  recommend a friend.
• Well-being Support: Access immediate well-being advice
  because we care about our employees.

We celebrate diversity and are committed to
creating an inclusive environment for all employees and applicants. If you need
us to do anything to support you during the recruitment process (such as
adjustments to how you apply,
alternative formats of information, or adjustments to the assessment process
itself), please do call People & Culture team on 02073197011 or email [emailprotected] so that we can discuss how we
can support you through this process.