Senior Host & Guest Experience Leader

The Columbo Group; Greater London; On-site; GBP 17,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Tronc bonus

Venue discounts

Columbo Academy

Events access

Nest pension

Leadership development

Job summary

The Blues Kitchen in London is seeking a Senior Host to lead the door and host team, ensuring smooth guest flow and a welcoming first impression. You will partner with managers to curate a high-energy service and develop leadership capabilities within hospitality.

Experience in hosting or reservations is essential, with strong organisational and people-management skills to thrive during busy services and drive guest satisfaction across all touchpoints.

Qualifications

• Experience in a host or reservations role.
• Strong leadership and organisation skills.
• Confidence managing busy services.
• A sharp eye for detail and guest experience.
• Growth orientation towards leadership in hospitality.

Responsibilities

• Lead and organise the host team during service
• Manage bookings, walk-ins and table flow with confidence
• Ensure every guest is welcomed with warmth and care
• Work closely with managers to optimise service flow
• Handle guest queries and resolve issues calmly
• Maintain high standards at the door at all times

Skills

Leadership

Organisation

Guest experience

Customer service

Team management

Job description

The Blues Kitchen in London is seeking a Senior Host to lead the door and host team, ensuring smooth guest flow and a welcoming first impression. You will partner with managers to curate a high-energy service and develop leadership capabilities within hospitality.

Experience in hosting or reservations is essential, with strong organisational and people-management skills to thrive during busy services and drive guest satisfaction across all touchpoints.