Technical Services Manager

OCS Group; Watford; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

OCS Academy - Digital Learning

Retail perks with Hapi app

Flexible pay with Wagestream

Job summary

OCS UK & Ireland is seeking a Technical Services Manager to lead a team of mechanical and electrical engineers, oversee PPM and reactive works, and ensure compliance with statutory and contractual obligations. Based in Watford, you will collaborate with the helpdesk, review contractor performance, prepare client quotes, maintain key trackers, and drive continuous improvement across M&E service delivery.

The role combines hands-on delivery with governance, requiring strong leadership, data

Qualifications

• Qualified Mechanical and/or Electrical Engineer with proven technical expertise.
• Experience in managing a team of engineers in facilities/maintenance.
• Strong understanding of PPM, reactive works, and statutory compliance.

Responsibilities

• Lead a team of engineers and manage workload and priorities.
• Collaborate with the helpdesk to review PPM and reactive requests.
• Review contractor performance and prepare client quotes for additional works.
• Prepare detailed quotes and track status for client approvals.
• Ensure compliance documentation and certificates are filed for audits.
• Maintain compliance tracker for PPM schedules, reactive works, and deadlines.
• Support monthly business reporting with data and insights.
• Provide technical oversight to verify work quality and compliance.
• Identify improvements to service delivery and mitigate risks.

Skills

Mechanical Engineer

Electrical Engineer

PPM management

Data analysis

Communication

Education

NVQ Level 3 or equivalent

HNC or equivalent

Tools

CAFM systems

SFG-20

Job description

About The Role:

Shift Pattern: Monday to Friday, however some weekend overtime may be required as part of an on-call rota.

The Technical Services Manager is responsible for managing a team of mechanical and electrical engineers, overseeing planned preventative maintenance (PPM) and reactive works, and ensuring compliance with statutory and contractual obligations. Supported by a Workplace Co-Ordinator, this role collaborates closely with the helpdesk team, reviews contractor performance, prepares client quotes, and maintains critical trackers to support operational efficiency and client reporting. In addition to managing the governance of M&E service delivery, the role may require practical hands‑on support to ensure work delivered is compliant with regulations, OCS safe working practices and policies, and contractual KPI’s.

Key Responsibilities

1. Team Management and Leadership

• Manage a team of engineers with diverse skill sets, assigning tasks, monitoring performance, and ensuring workload balance.
• Conduct regular team briefings to align on priorities, address challenges, and maintain high standards of service delivery.
• Provide technical guidance and mentoring to engineers, fostering skill development and problem‑solving capabilities.

2. Collaboration with Helpdesk Team

• Work closely with administrative support to review PPM and reactive work requests, assigning appropriate resource to ensure job completion in timely and compliant manner.
• Provide input on task prioritisation and resource allocation to ensure efficient job completion and minimal downtime.
• Working collaboratively with administrative support and engineering resource to ensure CAFM system is reporting real‑time status and updates of open works.

3. Contractor Quote Review and Benchmarking

• Ensure value for money and providing the Client with the most efficient, cost effective, and operationally suitable solutions.
• Monitor Contractor performance in line with OCS expectations of service delivery.

4. Quote Preparation and Tracking

• Utilising administrative support, prepare detailed and accurate quotes for client approval for additional works, repairs, or upgrades, whilst ensuring transparency and value for money.
• Track and report on the status of quotes, including those pending submission to the client and those awaiting approval, using the variable work tracker.
• Follow up with the client or Account Manager to expedite approvals and ensure timely project initiation.

5. Compliance and Certificate Management

• Review certificates from contractors (e.g., compliance certificates for PPM, safety tests) to verify accuracy, completeness, and adherence to statutory regulations.
• Ensure all compliance documentation is filed correctly and available for audits or client reviews.
• Escalate any non‑compliance issues to the Account Manager promptly, proposing corrective actions.

6. Compliance Tracker Management

• Use and manage the compliance tracker to monitor PPM schedules, reactive works, and statutory deadlines for M&E assets (e.g., HVAC, electrical systems, fire safety).
• Keep tracker data updated with completion dates, certificate statuses, and any overdue risks, ensuring real‑time accuracy.
• Collaborate with the Account management team to maintain 100% compliance across all tracked tasks.

7. Support for Monthly Business Reporting

• Conduct task analysis (e.g., completion rates, overdue tasks, contractor performance) and provide data to the Account Manager for inclusion in monthly business reports.
• Highlight key M&E activities, compliance updates, and risks in a concise format to support client reporting.
• Assist in identifying trends or recurring issues to inform strategic recommendations.

8. Technical Oversight

• Leverage qualified M&E expertise to diagnose complex issues or verify contractor work quality on an as‑needed basis.
• Support the Engineering resource to ensure works delivered are compliant, time appropriate, and with resolute solutions.
• Ensure all work complies with safety standards and is documented appropriately.
• Technical knowledge and familiarity with M&E systems expected to be found in a corporate office space and workplace environment. The Technical Services Manager will need to work closely with SME’s in the SCP to ensure robust resilience and response to specialist systems.
• Knowledge and familiarity of SFG-20 and maintenance strategies, task descriptions and frequencies.

9. Process Improvement and Risk Mitigation

• Identify and champion innovative ideas and improvements to service delivery as part of continuous improvement plans.
• Proactively flag risks (e.g., aging assets, delayed approvals) and recommend mitigation strategies to the Account Manager.
• Support the implementation of new processes or tools to streamline compliance and reporting.

Skills and Qualifications

Essential:

• Qualified Mechanical and/or Electrical Engineer (e.g., NVQ Level 3, HNC, or equivalent) with proven technical expertise.
• Experience in managing a team of engineers in a facilities management or maintenance environment.
• Strong understanding of PPM, reactive works, and statutory compliance requirements (e.g., F‑Gas, electrical safety).
• Proficiency in analysing data, and using tracking/reporting tools.
• Excellent communication and collaboration skills to work with helpdesk, contractors, and clients.

Desirable:

• Previous experience in a client‑facing role.
• Knowledge of facilities management software (e.g., CAFM systems).
• Previous/current appointment, and capability for re‑appointment, as a Low Voltage Authorised Person.

Working Conditions

• Monday to Friday, however some weekend overtime may be required as part of an on‑call rota.
• Office/site-based, with regular interaction across the client premises.
• Willingness to work “on‑the-tools” as and when required to support M&E service delivery.
• Flexibility to respond to urgent issues outside standard hours if required.

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award‑winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

• Award‑Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.
• Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.
• Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
• Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
• Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.