Senior Healthcare Support Worker- Emergency Department

University Hospitals Bristol and Weston NHS Foundation Trust; Weston-super-Mare; On-site; GBP 24,000 - 26,000; Full time

Job summary

A leading healthcare organization is seeking a compassionate Band 3 Senior Healthcare Support Worker for the Emergency Department. This role plays a vital part in delivering high-quality care and supporting patients while working closely within a dedicated team. Candidates should have relevant healthcare qualifications and experience, demonstrating effective communication and teamwork skills.

Qualifications

• Experience providing care in healthcare or social settings.
• Able to work effectively as part of a team.
• Demonstrates a caring approach to patients and relatives.

Responsibilities

• Assist with clinical and non-clinical tasks in the ED.
• Support patients throughout their journey.
• Maintain a smooth and efficient service.

Skills

Patient care

Communication

Teamwork

Time management

Adaptability

IT skills

Education

Level 3 Diploma in Healthcare Support

City and Guilds 3, NVQ 3, BTEC National Diploma

Level 2 Functional skills in English and Maths

Job description

Job Summary

An exciting opportunity has a arisen for a Band 3 Senior Healthcare Support worker within our Emergency Department at Weston General Hospital.

Our Emergency Department (ED) is at the heart of the hospital, delivering rapid and effective care in a fast-paced environment. We are committed to providing high-quality care, improving patient outcomes, and fostering a supportive and professional working environment for our staff.

We are looking for a compassionate, dedicated, and experienced Senior Healthcare Support Worker (Band 3) to join our busy Emergency Department. In this critical role, you will support our healthcare professionals in delivering high-quality, patient-focused care to individuals attending the ED.

In line with updated Home Office guidance, sponsorship is not available for this role.

Main duties of the job

As a Senior Healthcare Support Worker, you will be responsible for assisting with a range of clinical and non-clinical tasks, supporting patients through their journey in the ED, and helping to maintain a smooth and efficient service.

You will play a key role in ensuring that patients are treated with dignity and respect, all while being part of a close-knit and dedicated team.

(You may also be asked to cover other areas within the department).

About Us

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.

Details

Date posted

11 June 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,625 to £25,674 a year pa

Contract

Permanent

Working pattern

Full-time

Reference number

387-WD5431-GW-A

Job locations

Weston General Hospital

Grange Road, Uphill

Weston-super-Mare

BS23 4TQ

Job Description

Job responsibilities

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.

Job Description

Job responsibilities

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.

Person Specification

Qualifications

Essential

• One of the following: Level 3 (SCQF - 6): - City and Guilds 3, NVQ 3, BTEC National Diploma, Experience equivalent to the above qualifications
• Level 2 Functional skills in English and Math's, or equivalent
• Completion of Level 3 Diploma in Healthcare Support (that maps to the Apprenticeship Standard for Senior Health Care Support Worker) or equivalent experience
  
  

Knowledge and Experience

Essential

• Experience of providing care in a healthcare or social setting
• Be able to work as a member of a team
• Experience of time management and prioritising work
• Understands and committed to a caring approach to patients & relatives
  
  

Essential

Skills and Abilities

• Effective and appropriate communication skills both written and verbal
• Able to complete appropriate documentation accurately
• Demonstrate an awareness of healthcare work and policies and procedures
• Committed to providing high quality patient care
• Ability to work with minimum supervision to a high standard
• IT skills, basic word, Email, keyboard skills
• Ability and willingness to undertake appropriate training within given time frames
• Flexible and adaptable to change, able to work a range of shifts and moving across wards/unit dependant on clinical need
• Able to demonstrate calm, caring patient manner / attitude
• Enthusiasm and commitment to working within the healthcare setting
• Able to meet the physical and developmental demands of the role *
  
  

Person Specification

Essential

• Effective and appropriate communication skills both written and verbal
• Able to complete appropriate documentation accurately
• Demonstrate an awareness of healthcare work and policies and procedures
• Committed to providing high quality patient care
• Ability to work with minimum supervision to a high standard
• IT skills, basic word, Email, keyboard skills
• Ability and willingness to undertake appropriate training within given time frames
• Flexible and adaptable to change, able to work a range of shifts and moving across wards/unit dependant on clinical need
• Able to demonstrate calm, caring patient manner / attitude
• Enthusiasm and commitment to working within the healthcare setting
• Able to meet the physical and developmental demands of the role *
  
  

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)

Address

Weston General Hospital

Grange Road, Uphill

Weston-super-Mare

BS23 4TQ

Employer's website

https://www.uhbw.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)

Address

Weston General Hospital

Grange Road, Uphill

Weston-super-Mare

BS23 4TQ

Employer's website

https://www.uhbw.nhs.uk/ (Opens in a new tab)

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