Senior Healthcare Support Worker

Lincolnshire Partnership NHS Foundation Trust; North Kesteven; On-site; GBP 23,000 - 26,000; Full time

Job summary

Lincolnshire Partnership NHS Foundation Trust is seeking an experienced Band 3 Healthcare Support Worker for Brant Ward (Witham Court), an 18-bed acute mental health inpatient ward for older adults (65+). The role emphasizes compassionate, patient-centred care, de‑escalation, and meaningful activity, with strong supervision and opportunities to shape ward practice.

You will work with registered nurses and the MDT, supporting daily living, documentation, and activity facilitation in a demanding

Qualifications

• Cavendish Care Certificate or willingness to work towards resourced by LPFT.
• NVQ level 3 in Promoting Independence or equivalent or working towards achievement.
• NVQ Level 2 in Care or equivalent.
• Certificate in Community Mental Health.
• ECDL.

Responsibilities

• Deliver direct care and support in line with individual care plans under supervision of registered staff.
• Assist with observations, recognise deterioration or risk, and escalate promptly.
• Conduct physical healthcare checks/investigations within competence and report abnormalities.
• Facilitate 1:1 and group therapeutic, recreational and physical activities.
• Communicate sensitively with service users, carers and families, and work with the MDT.
• Maintain accurate documentation on Trust systems and countersign where required.
• Support safe management of property/valuables and assist with ward order and cleanliness.
• Follow Trust policies and participate in supervision, training and appraisals.

Skills

Empathic approach

Effective communication

Clinical note keeping

Physical healthcare skills

De-escalation

Planning and organisation

Venepuncture

Education

Cavendish Care Certificate or equivalent

NVQ3 in Promoting Independence or equivalent

NVQ2 in Care or equivalent

Certificate in Community Mental Health

ECDL

Job description

Lincolnshire Partnership NHS Foundation Trust

Senior Healthcare Support Worker

The closing date is 08 November 2026

Brant Ward (Witham Court) is an 18-bed acute mental health inpatient ward for older adults (65+) within LPFT. We're looking for an experienced Band 3 Healthcare Support Worker who brings confidence, calm, and high standards - someone who can spot the small changes that matter, connect quickly, and help keep people safe when things feel uncertain

You'll join a well-established team with clear expectations and supportive clinical leadership. Working alongside registered nurses and the wider MDT, you'll provide skilled, compassionate care: therapeutic engagement, meaningful activity and practical support with daily living while using de-escalation, least-restrictive practice, and professional curiosity to understand behaviour and reduce distress

This is a role for people who know inpatient care: you can communicate brilliantly, work under pressure, document well, and elevate concerns early. In return, you'll get a strong induction, regular supervision, and a real opportunity to shape how the ward runs through quality improvement and service development work

If you want a post where your experience is recognised and your contribution genuinely raises the bar, we'd love to hear from you.

Previous applicants need not apply

Applicants must have the right to work in the UK - sponsorship is not available. Please provide details of the visa type and expiry date in your application. Failure to provide the required information will result in your application being rejected.

Main duties of the job

• Deliver direct care and support (including personal care/ADLs) in line with individual care plans and under the supervision of registered staff.
• Assist with general and specific observations, recognising deterioration or risk, and escalating concerns promptly to the nurse in charge.
• Undertake physical healthcare checks/investigations within competence (e.g., TPR, BP, urine testing and phlebotomy where trained), recording results and reporting abnormalities.
• Facilitate and participate in 1:1 and group therapeutic, recreational and physical activities, promoting independence and meaningful occupation.
• Communicate sensitively with service users, carers and families, and work collaboratively with the multi-disciplinary team and partner agencies.
• Maintain accurate, timely documentation on Trust systems, ensuring countersigning where required.
• Support safe management of property/valuables, escort service users as per unit procedures, and help maintain good order and cleanliness on the ward.
• Work within Trust policies (safeguarding, equality & diversity, incident reporting, health & safety and information governance); attend supervision, training and appraisals; act as a positive role model and support junior colleagues

About us

Lincolnshire Partnership NHS Foundation Trust provides mental health services and a number of learning disability, autism and social care services in the county of Lincolnshire. Employing around 2,800 staff, and serving a population of over 766,000, our people lie at the heart of everything we do.

You could be part of a Trust rated by staff as one of the best mental health and learning disability trusts in England, in an area heralded as a fantastic place to live and work. We firmly believe the key to high quality care is a contented workforce. This is reflected in our Care Quality Commission rating of 'outstanding' for well-led and 'good' overall. In the most recent National NHS Staff Survey, our staff rated us as the number one trust nationally for staff morale and one of the top scoring NHS Trusts in the Midlands for being compassionate and inclusive. We're proud of this!

We are also leading the way in transforming care, with multi-million-pound transformation of patient environments and radical redesign of community services.

This is the time to join and help redesign our services of the future. We offer options for flexible working and provide a wide range of training and promotion opportunities in all professions. We support and celebrate diversity, have active staff networks groups and are always looking at what more we can do to support our staff.

Job responsibilities

Please see the attached job description and person specification for further details regarding the role.

Person Specification

Qualifications

• Cavendish Care Certificate or willingness to work towards resourced by LPFT
• NVQ level 3 in Promoting Independence or equivalent or working towards achievement
• NVQ Level 2 in Care or equivalent.
• Certificate in Community Mental Health
• ECDL

Experience

• Previous relevant experience working with people with mental health problems at a HCSW grade or equivalent within a health and social care setting.
• Voluntary or working capacity with mental health service or equivalent

Skills

• A patient and empathic approach.
• Effective communication with service users, other members of the team and outside agenies.
• Clear and accurate clinical note keeping
• Skills related to Physical healthcare interventions such as urine analysis, phlebotomy, TPR and BP etc, recording findings and informing supervising nurse of results.
• De-escalation Skills
• Planning and organisation skills.
• Venepuncture

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Lincolnshire Partnership NHS Foundation Trust