Health Care Support Worker - Stroke Ward 15B

Mersey and West Lancashire Teaching Hospitals NHS Trust; Sefton; On-site; GBP 21,000 - 27,000; Full time

Job summary

Mersey and West Lancashire Teaching Hospitals NHS Trust is seeking a Health Care Support Worker to join the Stroke Ward 15B team. You will support nursing staff in delivering personal care and assist with daily living activities for patients, under supervision.

The role emphasizes patient comfort, safety and accurate documentation, with duties including hygiene support, feeding assistance and contributing to care plans as required. Training and Trust policies are central to daily practice.

Qualifications

• Completion of Trust Care Certificate within 4 months of appointment
• NVQ level 2 Health and Social Care or equivalent
• Care Certificate (equivalent to level 1)
• Knowledge of personal care and related procedures
• Experience of working in a team
• Experience of working in a patient care/health related role
• Ability to communicate effectively in both verbal and written formats
• Good interpersonal skills
• Able to work within a team
• Able to accept direction and guidance
• Aware of own limitations
• Able to prioritise own workload and manage time effectively
• Flexible, adaptable and responsive to change
• Reliable and professional
• Ability to cope in stressful and challenging situations
• Inclusive and non-judgmental
• Punctual, motivated and committed
• Effective role model demonstrating Trust values
• Basic IT skills

Responsibilities

• To work as part of the Nursing Team undertaking household support tasks and direct care tasks as delegated by the Nurse in Charge.
• To support the qualified Nursing Staff in the maintenance of high standards of nursing care to patients.
• To assist in providing an environment within the ward that is conductive to patient recovery and pleasant for patients and their families.
• To accept responsibility for specifically delegated functions within the ward which the Nurse in Charge feels are appropriate for untrained staff to undertake.
• To ensure where entries are made in nursing documentation, that these are correct, legible and comprehensive and countersigned by a registered nurse.

Job description

Mersey and West Lancashire Teaching Hospitals NHS Trust

Health Care Support Worker - Stroke Ward 15B

The closing date is 26 October 2026

To work as part of the Nursing Team undertaking household support tasks and direct care tasks as delegated by the Nurse in Charge.

To support the qualified Nursing Staff in the maintenance of high standards of nursing care to patients.

To assist in providing an environment within the ward that is conductive to patient recovery and pleasant for patients and their families.

To accept responsibility for specifically delegated functions within the ward which the Nurse in Charge feels are appropriate for untrained staff to undertake.

To ensure where entries are made in nursing documentation, that these are correct, legible and comprehensive and countersigned by a registered nurse.

To understand and adhere to all Trust Policies.

To ensure the Health and Safety of patients, relatives and other staff is considered and not prejudiced by the post-holder at any time

Main duties of the job

To provide the patients with assistance to maintain their hygiene and provide all personal care as required. Assist with feeding and mobilising as per therapy guidelines. To complete patients' individual paperwork, such as body-maps, skin bundles and fluid balance charts.

Please note, this position is not eligible for sponsorship as it is not on the occupation shortage list.

About us

The Secretary of State has approved the partnership between St Helens & Knowsley and Southport & Ormskirk Hospitals.

From 1stJuly we have come together as a single organisation under the name Mersey & West Lancashire Teaching Hospitals NHS Trust.

The Trust delivers acute hospital care, intermediate care, community, and primary care services to a population of over 600,000 people with a combined workforce of around 9000 dedicated and skilled staff from 17 locations including Whiston, Southport & Formby, St Helens, Ormskirk and Newton hospitals.

The Trust provides regional services for burns, plastic surgery and spinal injuries to more than 4 million people across Mersey and West Lancashire, Cheshire, the Isle of Man and North Wales.

Our Vision is to deliver 5 Star Patient Care:

• CAREthat is evidence based, high quality and compassionate
• SAFETY that is of the highest standards
• COMMUNICATION that is open, inclusive and respectful
• SYSTEMS that are efficient, patient centred and reliable
• PATHWAYS that are best practice and embedded, but also respect the individual needs of patients

Our achievements include:

• Trust rated Outstanding by CQC Inspection August 2018
• Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
• Awarded National Preceptorship Accreditation (2023) for our Nursing & AHP Preceptorship Programme

Please see our Wellbeing & Benefits booklet for more information on our staff benefits. Accessible version available upon request.

Job responsibilities

Please find attached Job Description and Person Specification for main responsibilities and requirements.

Person Specification

Qualifications

• Completion of Trust Care Certificate within 4 months of appointment
• Basic literacy and numeracy skills
• NVQ level 2 Health and Social Care or equivalent
• Care Certificate (equivalent to level 1)

Knowledge & Experience

• Knowledge of personal care and related procedures
• Experience of working in a team
• Experience of working in a patient care/health related role

Skills

• Ability to communicate effectively in both verbal and written formats
• Good interpersonal skills
• Able to work within a team
• Able to accept direction and guidance
• Aware of own limitations
• Able to prioritise own workload and manage time effectively
• Flexible, adaptable and responsive to change
• Reliable and professional
• Ability to cope in stressful and challenging situations
• Inclusive and non-judgmental
• Punctual, motivated and committed
• Effective role model demonstrating Trust values
• Basic IT skills

Other

• Frequent, moderate effort for several short periods during the shift such as manual handling patients to supporting patients personal care
• Occasional requirement for concentration, with few competing demands for attention
• Aware that developing resilience to distressing situations is necessary without losing the ability to care compassionately
• Aware of the process for accessing staff health and wellbeing support
• Occasional exposure to distressing situations which may care of chronic health conditions, patient end of life care/ care after death
• Able to carry out direct personal care as required on ward or department
• Occasional exposure to patients with challenging behaviours

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust