Senior Head Waiter – Pre-Opening Luxury Dining Experience

Delano Hotels; Greater London; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Colleague benefits

Hotel stays

Group experiences

Job summary

Delano London is seeking a Head Waiter/waitress to join the pre-opening team, leading a floor section with warmth, polish and personality. Based at Lana Lusa, you’ll mentor junior staff, deliver exceptional service, and drive guest satisfaction with strong wine knowledge and menu guidance.

Join a creative, fast-growing international lifestyle brand as part of a collaborative team shaping the guest journey from day one.

Qualifications

• Head waiter experience in premium or luxury hospitality.
• Excellent communication and guest relations skills.
• Strong knowledge of wine and beverage service.
• Ability to coach and develop junior team members.
• Organised and capable of multitasking across multiple tables.
• Commercial instinct with ability to upsell in a guest-led manner.
• Flexible to work breakfast, evenings, weekends and key hospitality moments.

Responsibilities

• Lead a section during service and set the standard for pace and hospitality.
• Welcome guests, read tables, and personalise service.
• Oversee full dining journey from menu guidance to payment and farewell.
• Develop knowledge of food, wine and beverages to make recommendations.
• Support wine service and coordinate with culinary, bar and runners.
• Coordinate with other teams to ensure accurate orders and smooth service.
• Lead pre-service checks and briefings; train and onboard during pre-opening.
• Communicate VIPs and special requests to the team.
• Handle guest concerns and involve management when needed.
• Support other F&B areas when required.

Job description

Delano London is seeking a Head Waiter/waitress to join the pre-opening team, leading a floor section with warmth, polish and personality. Based at Lana Lusa, you’ll mentor junior staff, deliver exceptional service, and drive guest satisfaction with strong wine knowledge and menu guidance.

Join a creative, fast-growing international lifestyle brand as part of a collaborative team shaping the guest journey from day one.