Global Service Manager — Customer Delivery & Impact

FCDO Services; Milton Keynes; Vor Ort; GBP 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

Civil Service Pension

On-site gym

Nursery facilities

Season ticket loan

Zusammenfassung

FCDO Services is seeking a Service Manager to support and develop a defined portfolio of essential services. You will monitor performance, risks and compliance while coordinating change and transformation activities to drive continuous improvement.

The role emphasizes strong customer focus, governance and collaboration with suppliers and operational teams. You’ll build positive relationships, deliver consistent service quality, and provide clear, timely updates and reports to senior colleagues,

Qualifikationen

• Experience building service delivery across multiple portfolios.
• Strong ability to monitor risks, performance and customer outcomes.
• Data-driven decision making and reporting into senior leadership.

Aufgaben

• Support a defined portfolio of services with customer focus.
• Monitor risks, compliance, and contractual obligations.
• Coordinate service change and transformation activities.
• Develop positive relationships with customers, suppliers and operations teams.
• Produce clear reports and operational updates for senior colleagues.

Kenntnisse

ITIL Foundation

Service management

Lean Six Sigma

Agile

PRINCE2

Budgeting

KPIs

Ausbildung

ITIL Foundation (cert.)

Jobbeschreibung

FCDO Services is seeking a Service Manager to support and develop a defined portfolio of essential services. You will monitor performance, risks and compliance while coordinating change and transformation activities to drive continuous improvement.

The role emphasizes strong customer focus, governance and collaboration with suppliers and operational teams. You’ll build positive relationships, deliver consistent service quality, and provide clear, timely updates and reports to senior colleagues,