Senior Fulfillment Operations Leader

Fanatics Collectibles; Middleton; On-site; GBP 90,000 - 120,000; Full time

Job summary

Fanatics Commerce is seeking a Senior Operations Manager to own on-site operations in Middleton, leading a team of leaders to hit KPIs across service, cost and operational excellence. You will drive talent development, capacity planning and tactical execution in a high‑volume DTC environment, leveraging data, automation and AI-enabled insights to improve performance.

You will partner with HR, Finance and technical partners to align plans, manage budgets and ensure a world-class fan experience

Qualifications

• 5+ years of operational leadership experience in a high-volume direct-to-consumer environment.
• Proven track record leading multiple teams in a fast-paced setting.
• Experienced with WMS tools, reporting standards.

Responsibilities

• Own site operations and lead leaders to deliver KPIs across service, cost and excellence.
• Develop talent, succession plans and resource/capacity management.
• Drive data‑driven improvement using automation and AI insights.
• Manage operational budgets with rigor and accountability.
• Engage stakeholders across HR, Finance and technical teams to meet fan demand.

Skills

Operational leadership

WMS experience

Data analysis

Cross-functional collaboration

Tools

WMS systems

Job description

Fanatics Commerce is seeking a Senior Operations Manager to own on-site operations in Middleton, leading a team of leaders to hit KPIs across service, cost and operational excellence. You will drive talent development, capacity planning and tactical execution in a high‑volume DTC environment, leveraging data, automation and AI-enabled insights to improve performance.

You will partner with HR, Finance and technical partners to align plans, manage budgets and ensure a world-class fan experience