Senior Front Office Support Engineer

Schonfeld; Greater London; Presencial; GBP 75.000 - 115.000; Jornada completa

Descripción de la vacante

Schonfeld is seeking an experienced Front Office Support Engineer in London to join a global team embedded with Portfolio Management and Trading. You’ll be the first point of contact for troubleshooting, resolving real-time trading issues across OMS/EMS and proprietary tools, and driving improvements in monitoring and incident response.

You will triage incidents, liaise with front office users and core engineering, lead projects from ideation to production, and help optimise processes with

Formación

• 4+ years in financial services supporting traders/PMs
• Experience with OMS/EMS/PMS trading stacks
• Experience supporting front office vendor trading systems (Portware, Enfusion, Neovest)
• Knowledge of equities, futures, FX or options trading strategies
• Experience with FIX, market data vendors (Bloomberg, LSEG/Refinitiv) and broker algos
• Strong communication to translate complex issues to non-technical users
• Ability to stay composed under pressure and drive root-cause analysis
• Proven ownership and delivery track record

Responsabilidades

• Triage, diagnose and resolve real-time trading issues across OMS/EMS and tools
• Liaise between front office users and core engineering teams
• Maintain and evolve monitoring and post-incident processes
• Lead projects from ideation to production

Conocimientos

OMS/EMS/PMS

Trading platforms

FIX Protocol

SQL

Excel/VBA

Vendor trading systems

Bloomberg/LSEG

Stakeholder comms

Problem-solving

Ownership mindset

Herramientas

Portware

Enfusion

Neovest

Descripción del empleo

The Role

We are seeking an experienced and proactive Front Office Support Engineer to join our expanding global Front Office Support and Automation team in London. The Front Office Support team is embedded within our Portfolio Management and Trading teams, providing monitoring, maintenance, and support of our most business-critical systems. You will be responsible for solving complex problems for our investment professionals and stakeholders and will serve as the first point of contact for troubleshooting any issues with our trading platform.

What makes this role interesting

• Front-row seat to the markets: You will sit on the trading floor, embedded with our Portfolio Management teams, with real-time exposure to multi-asset strategies and decision-making.
• Impact from day one: Resolving a production incident or supporting a Portfolio Manager has an immediate effect on PnL.
• Build and run: We don't just troubleshoot, we optimise. You'll have the autonomy to identify repetitive pain points and work with partner teams to automate and evolve our processes.
• Global perspective: Follow-the-sun coverage means close collaboration with support teams in the US and APAC, so you'll learn and share best practices globally.

What you'll do

• Incident ownership: Triage, diagnose, and resolve real-time trading issues across our Order Management System (OMS)/Execution Management System (EMS), Bloomberg, and proprietary trading and execution tools/systems.
• Stakeholder management: Act as the technology "first responder" - our liaison and primary bridge between our front office users (traders and Portfolio Managers) and core engineering teams, translating trading requests into actionable technical work.
• Service reliability: Maintain and evolve our monitoring, alerting, and post-incident review processes, and help drive a culture of accountability and continuous improvement.
• Project execution: Lead projects from ideation and requirements gathering through to production.

What you need

• 4+ years of financial services experience supporting traders and Portfolio Managers (ideally at a hedge fund, investment bank, or electronic market-maker).
• Experience working with Order Management Systems (OMS), Execution Management Systems (EMS), and Portfolio Management Systems (PMS) trading stacks.
• Experience supporting front office vendor trading systems (e.g. Portware, Enfusion, Neovest) - Knowledge of equities, futures, FX, and/or options trading strategies.
• Working knowledge of trading workflows, FIX, market data vendors (Bloomberg, LSEG/Refinitiv), and broker algos - Technical skills including SQL, FIX Protocol and Excel/VBA.
• Excellent verbal and written communication - ability to translate and explain complex issues to non-technical users.
• Ability to maintain composure under pressure, take initiative in problem-solving, and identify root causes
• Strong sense of ownership and a track record of delivering results.

Nice to have

• Proven AI tooling experience - Scripting experience with Python.
• Strong business analysis and project management skills.
• Exposure to APIs - Derivatives and valuation experience - you understand Greeks, pricing models, and how traders interpret them, or have experience supporting systems that perform these calculations.

Who we are

Schonfeld is a global multi-manager hedge fund that strives to deliver industry-leading risk-adjusted returns for our investors. We leverage both internal and external portfolio manager teams around the world, seeking to capitalize on inefficiencies and opportunities within the markets. We draw from decades of experience and a significant investment in proprietary technology, infrastructure and risk analytics to invest across four main strategies: Quant, Tactical, Fundamental Equity and Discretionary Macro & Fixed Income.

Our Culture

At Schonfeld, we’ll invest in you. Attracting and retaining top talent is at the heart of what we do, because we believe that exceptional outcomes begin with exceptional people. We foster a culture where talent is empowered to continually learn, innovate and pursue ambitious goals. We are teamwork-oriented, collaborative and encourage ideas—at all levels—to be shared. As an organization committed to investing in our people, we provide learning and educational offerings and opportunities to make an impact. We encourage community through internal networks, external partnerships and service initiatives that promote inclusion and purpose beyond the firm’s walls.

England Demographic Information (Completion is voluntary) - please only complete if you are located in the United Kingdom

Individuals seeking employment at Schonfeld are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.

At Schonfeld, we strive to cultivate a sense of belonging throughout all of our employees with Diversity, Equity and Inclusion at the forefront of this mission. As a firm we are committed to creating a hiring process which is not only fair, but also welcoming and supportive. As a part of that, we want to encourage candidates to voluntarily complete the following survey which helps us keep track of how we are doing in our efforts.

Completion of the form is entirelyvoluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Please note that all options below are as per ONS guidelines.

Race & Ethnicity Definitions

Asian/Asian British- A person identifying as Indian, Pakistani, Bangladeshi, Chinese or any other Asian background.

Black/African/Caribbean/Black British - A person identifying as African, Caribbean or any other Black/African/Caribbean background.

White - A person identifying as English, Welsh, Scottish, Northern Irish, British, Irish, Gypsy or Irish Traveller or any other White background

Mixed or Multiple Ethnic Groups- All persons who identify with more than one of the above three groups e.g. White and Black Caribbean, or White and Asian.

Other Ethnic Group - A person who identify as a group that is not specified here e.g. Arab.