Senior Front Office & Guest Experience Lead

Alantra Solar Energy Advisors; Greater London; On-site; GBP 23,000 - 30,000; Full time

Job summary

Alantra in London is seeking a confident Senior Receptionist to be the first point of contact for visitors, clients and staff. This pivotal front‑of‑house role requires exceptional interpersonal skills, immaculate presentation and the ability to manage multiple priorities in a fast‑paced, corporate setting.

You will deliver a seamless front‑office experience while supporting office operations, events and meeting room coordination, handling post and deliveries, AV setup and onboarding new staff.

Qualifications

• Confident using Outlook.
• Personable with clear written and verbal communication.
• Responsive to urgent issues, using initiative to solve problems.
• Hands-on experience with IT office equipment.
• Understanding and respecting discretion in the role.
• Excellent written and verbal communication.
• Exceptionally efficient and organized.
• Professionally presented at all times.
• Multitasking and time-management with prioritization.
• High quality customer service attitude.

Responsibilities

• Provide a warm, professional welcome to all guests, clients and visitors upon arrival.
• Notify relevant staff of guest arrivals and manage all visitor check-ins.
• Manage refreshments and liaise with catering suppliers as required.
• Ensure the reception area and meeting rooms are maintained with up-to-date materials.
• Replenish stock and manage supplies in the client areas and stationery.
• Set up AV and video conferencing equipment for meetings.
• Manage the meeting room booking system and scheduling.
• Support internal events, staff lunches and client entertainment.
• Handle incoming/outgoing post, couriers and deliveries securely.
• Assist with onboarding of new staff and office tours.
• Cover Office Manager during absence and assist with facilities queries.

Skills

Outlook

Communication

Discretion

Multitasking

Time management

Customer service

Organisation

Professional presentation

Tools

Outlook

Job description

Alantra in London is seeking a confident Senior Receptionist to be the first point of contact for visitors, clients and staff. This pivotal front‑of‑house role requires exceptional interpersonal skills, immaculate presentation and the ability to manage multiple priorities in a fast‑paced, corporate setting.

You will deliver a seamless front‑office experience while supporting office operations, events and meeting room coordination, handling post and deliveries, AV setup and onboarding new staff.