Senior Fraud Operations Leader – Prevention & Performance

JD Group; Milnrow; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Colleague store discount

JD gyms discount

Salary sacrifice car scheme

Job summary

JD Group in the United Kingdom is seeking an experienced Head of Fraud Operations to lead the group-wide fraud prevention, detection, and investigation initiatives across all channels. You will manage a high-performing team, drive KPI delivery, and maintain governance and regulatory compliance while delivering excellent customer outcomes.

You will monitor trends, optimize controls, and report insights to senior stakeholders, collaborating with payment providers and group businesses to strengthen

Qualifications

• Lead day-to-day fraud operations with KPIs and SLAs.
• Monitor fraud trends, chargeback rates and performance across channels.
• Lead investigations into high-risk and complex fraud cases.
• Produce performance reports and actionable insights for senior stakeholders.
• Ensure compliance with policies, regulatory requirements, and audit standards.
• Adapt controls to mitigate emerging fraud threats.
• Experience with fraud detection systems.
• Strong coaching and development of operational teams.
• Advanced Excel skills.

Responsibilities

• Own day-to-day fraud operations, ensuring KPIs and service levels are achieved.
• Monitor fraud trends and operational performance.
• Lead high-risk and complex fraud investigations.
• Produce performance reporting and insights for senior stakeholders.
• Ensure compliance with policies and audits.
• Adapt controls to mitigate emerging threats.

Skills

Fraud prevention

Risk management

Leadership

Analytics

Stakeholder mgmt

Tools

SQL (Oracle)

Job description

JD Group in the United Kingdom is seeking an experienced Head of Fraud Operations to lead the group-wide fraud prevention, detection, and investigation initiatives across all channels. You will manage a high-performing team, drive KPI delivery, and maintain governance and regulatory compliance while delivering excellent customer outcomes.

You will monitor trends, optimize controls, and report insights to senior stakeholders, collaborating with payment providers and group businesses to strengthen