Senior Fraud Investigator — Customer Protection & Victim Support

JP Morgan Chase; Easter Howgate; Presencial; GBP 55.000 - 75.000; Jornada completa

Descripción de la vacante

JP Morgan Chase is seeking a Senior Fraud Investigator within Fraud Operations in the United Kingdom. You will take ownership of complex investigations, apply Payment Services Regulations, and support scam victims while ensuring fair outcomes for customers and the firm.

You will work with stakeholders, manage high-volume casework, and make autonomous decisions with empathy and accuracy, contributing to safer payments and stronger risk controls.

Formación

• Experience applying Payment Services Regulations in a fraud or disputes context.
• Experience working with the Contingent Reimbursement Model code in fraud case decisioning.
• Experience in UK banking or financial services, with exposure to UK fraud and/or risk.

Responsabilidades

• Conduct robust, independent investigations into complex fraud claims in line with Payment Services Regulations to reach fair, well-reasoned outcomes
• Own end-to-end fraud case management, ensuring decisions are well-evidenced and customer-focused
• Support scam victims through education, guidance, and aftercare to help them stay safe in the future
• Provide tailored support to vulnerable customers, adapting your approach to individual needs
• Engage effectively with stakeholders to progress cases and resolve issues efficiently
• Make autonomous decisions and seek input from leaders and partners on particularly complex cases
• Manage a high-volume workload across multiple stages of investigation while maintaining quality and timeliness
• Identify control gaps and elevate control risks promptly and appropriately
• Support the proactive identification of scam victims

Conocimientos

Payment Services Regulations

UK banking experience

Disputes context

High-volume workload

Evidence-based investigations

Clear communication

Descripción del empleo

JP Morgan Chase is seeking a Senior Fraud Investigator within Fraud Operations in the United Kingdom. You will take ownership of complex investigations, apply Payment Services Regulations, and support scam victims while ensuring fair outcomes for customers and the firm.

You will work with stakeholders, manage high-volume casework, and make autonomous decisions with empathy and accuracy, contributing to safer payments and stronger risk controls.