Senior Floor Manager

TN United Kingdom; Peterborough; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is on the lookout for a skilled Senior Floor Manager to lead a dynamic team in achieving sales and KPI targets. This role involves inspiring team members, collaborating with management to enhance operational processes, and ensuring exceptional customer service standards. The ideal candidate will possess strong leadership and communication skills, along with a strategic mindset to drive store success. Join a vibrant work environment where your contributions will foster a motivated team and elevate customer satisfaction. If you're ready to make a significant impact, this opportunity is perfect for you.

Qualifications

• Proven experience in a leadership role with adaptability to team needs.
• Flexibility to work varied shifts, including weekends and holidays.

Responsibilities

• Lead and inspire team members through effective communication.
• Collaborate with Senior Management to implement operational processes.
• Oversee daily floor operations and staffing requirements.

Skills

Leadership

Communication

Strategic Mindset

Flexibility

Job description

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We are seeking a skilled Senior Floor Manager with strong leadership and communication abilities to guide their team towards achieving sales and KPI targets whilst providing unparalleled service.

Responsibilities:

1. Lead and inspire team members through effective communication and setting clear expectations. Show continuous support throughout their career progression, building a motivated and high-performing team.
2. Collaborate with Senior Management to strategize, implement, and track operational processes within the store to drive sales and exceed KPI targets.
3. Oversee the store's daily floor operational needs. Constantly evolve staffing, placement, and skill requirements to meet daily targets.

Role objectives and KPI’s:

1. Support the store management team to ensure the highest level of customer satisfaction by maintaining exceptional service standards and promptly addressing customer needs.
2. Drive store sales through effective merchandising, stock replenishment, and team motivation.
3. Monitor and improve key performance indicators such as Sales, Conversion, Units, and more.
4. Assist the Store Management team in optimizing financial performance by managing costs, including audit compliance and wages.
5. Foster a positive work environment by leading, mentoring, and developing store colleagues to enhance performance and engagement.

Skills and Experience:

• Proven experience in a leadership role with the ability to adapt management styles to various team needs.
• Flexibility to work varied shifts, including weekends and holidays, based on store requirements.
• Strategic mindset with experience in tracking and developing business processes to increase store success.