Senior Floor Manager

JD Sports Fashion Plc; Peterborough; On-site; GBP 28,000 - 38,000; Full time

Job summary

Join JD Sports Fashion Plc as a Senior Floor Manager in Peterborough, where you'll lead a dynamic team to exceed sales and service targets. This role focuses on customer satisfaction, staff development, and daily operations management, offering various employee benefits including discounts and training opportunities.

Benefits

Monthly discretionary bonus schemes

25% store and online discount on JD Sports

Access to digital health services

Health cash plans

Development courses and qualifications

Discounted gym memberships at JD Gyms

Volunteer opportunities via JD Foundation

Qualifications

• Experience in a fast-paced retail/customer-facing environment.
• Ability to meet and exceed sales and KPI targets.
• Strong communication skills and passion for retail.

Responsibilities

• Responsible for driving store sales and maintaining high customer satisfaction.
• Lead, mentor, and develop store colleagues for enhanced performance.
• Manage daily store operations and cash management tasks.

Skills

Leadership

Customer Service

Coaching

Sales Target Achievement

Visual Merchandising

Job description

JD Sports - 0604 Peterborough, Units 76-78, PETERBOROUGH, United Kingdom

Established in 1981, the JD Group is a leading omni-channel retailer specializing in Sports Fashion, Outdoors, and Gyms, with stores across various markets worldwide.

Listed on the London Stock Exchange since 1996 and a FTSE100 company since 2019, JD Sports continues to grow both in the UK and internationally.

Our goal is to be the leading global omnichannel retailer in the sports and outdoor industry. We aim to be a people-led, innovative, and customer-focused organization that excels operationally and explores new growth areas.

Role Overview:

We are seeking a skilled Senior Floor Manager with strong leadership and communication skills to guide their team towards achieving sales and KPI targets while delivering exceptional customer service.

Responsibilities:

• Support the store management team in maintaining high customer satisfaction by driving service standards and addressing customer needs promptly.
• Drive store sales through effective merchandising, stock replenishment, and team motivation.
• Monitor and improve KPIs such as Sales, Conversion, Units, and more.
• Assist in optimizing financial performance by managing costs, including audits and wages.
• Lead, mentor, and develop store colleagues to enhance performance and engagement.
• Provide excellent customer service, handle inquiries, and resolve complaints professionally.
• Manage daily operations, including opening and closing procedures.
• Support cash management tasks, including transactions and till reconciliation.
• Participate in hiring, onboarding, and training new staff.
• Offer feedback and coaching to improve team performance.

Role Objectives & KPIs:

• Achieve or surpass monthly sales targets.
• Drive KPIs like Units, Conversion, ATV, UPT.
• Meet upselling and cross-selling targets.
• Maintain a high Net Promoter Score.
• Ensure stock accuracy during audits.
• Complete mandatory training for new colleagues.
• Achieve employee satisfaction and engagement survey benchmarks.
• Control operational costs within budget.

Skills & Experience:

• Previous supervisory or management experience in a fast-paced retail/customer-facing environment.
• Passion for retail and awareness of current trends and competitors.
• Experience in coaching and developing staff.
• Proven ability to meet and exceed sales and KPI targets.
• Attention to detail and commercial awareness; visual merchandising experience is a plus.
• Uphold JD Group values with internal and external stakeholders.

Employee Benefits:

• Monthly discretionary bonus schemes.
• 25% store and online discount on JD Sports and partner brands.
• Exclusive deals through our benefits platform (TELUS Health).
• Access to digital health and well-being services.
• Health cash plans.
• Development courses, apprenticeships, and qualifications.
• Discounted gym memberships at JD Gyms.
• Colleague networks and support initiatives.
• Volunteer opportunities via JD Foundation.

This job posting is active and accepting applications.