Senior Floor Manager

TN United Kingdom; City of Edinburgh; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is on the lookout for a skilled Senior Floor Manager to lead their team in a dynamic retail environment. This role focuses on driving sales and achieving key performance indicators while ensuring top-notch customer service. You will mentor and develop staff, manage store operations, and maintain exceptional service standards. With a commitment to employee growth and satisfaction, this position offers an exciting opportunity to make a significant impact in a fast-paced setting. If you're passionate about retail and ready to take on a leadership role, this could be the perfect fit for you.

Benefits

Monthly discretionary bonus schemes

25% company discount

Exclusive retailer discounts

Digital health services

Health cash plans

Internal development courses

Access to apprenticeships

Discounted gym memberships

Volunteer opportunities

Employer engagement forums

Qualifications

• Previous supervisory experience in retail or customer-facing environments.
• Strong communication skills and a passion for retail.

Responsibilities

• Support store management to achieve high customer satisfaction and sales.
• Foster a positive work environment through mentoring and development.

Skills

Leadership

Communication

Customer Service

Sales Target Achievement

Coaching and Development

Visual Merchandising

Job description

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We are seeking a skilled Senior Floor Manager with strong leadership and communication abilities to guide their team towards achieving sales and KPI targets whilst providing unparalleled service.

Responsibilities:

1. Support the store management team in ensuring the store achieves the highest level of customer satisfaction by driving and maintaining exceptional service standards and promptly addressing customer needs.
2. Drive store sales through effective merchandising, stock replenishment, and team motivation.
3. Monitor and drive all key performance indicators such as Sales, Conversion, Units, and more.
4. Support the Store Management team in optimizing financial performance by managing costs, including audit compliance and wages.
5. Foster a positive work environment by leading, mentoring, and developing store colleagues to enhance their performance and engagement.
6. Provide excellent customer service, addressing inquiries and resolving complaints professionally.
7. Help manage day-to-day operations, including opening and closing procedures.
8. Support cash management tasks, such as processing transactions and reconciling tills.
9. Participate in hiring, onboarding, and training new employees.
10. Provide feedback and coaching to colleagues to improve performance.

Role objectives and KPIs:

1. Contribute to achieving or exceeding the store's monthly sales target.
2. Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
3. Achieve upselling or cross-selling targets.
4. Maintain a high Net Promoter Score.
5. Ensure stock accuracy during store audits.
6. Ensure all new colleagues complete mandatory training.
7. Ensure employee satisfaction scores or engagement survey results meet or exceed company benchmarks.
8. Assist in keeping operational costs within the budget.

Skills and Experience:

1. Previous supervisory or management experience in a fast-paced retail or customer-facing environment.
2. Passionate about retail with a good understanding of the latest trends and competitors.
3. Experience in coaching and developing individuals.
4. Strong communication skills.
5. Proven track record of achieving and exceeding sales targets and KPIs.
6. Keen eye for detail and commerciality. Experience in visual merchandising is advantageous.
7. Ability to promote JD Group values to stakeholders.

Employee Benefits:

• Monthly discretionary bonus schemes.
• Company discount of 25% on a wide range of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
• Exclusive deals and discounts from over --- retailers via our online benefits platform (TELUS Health).
• Access to digital health and well-being services through TELUS Health.
• Health cash plans.
• Internal development courses for personal and professional growth.
• Access to apprenticeships and accredited qualifications—earn while you learn.
• Discounted gym memberships at JD Gyms.
• Opportunities to join colleague networks and support initiatives for positive change.
• Volunteer opportunities and support for JD Foundation.
• Employer engagement forums to influence positive change.