Senior CSM, Sales & Service Cloud (Signature Focus)

Salesforce, Inc.; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Office-flex (3 days in office)

Job summary

Salesforce, Inc. is recruiting a Customer Success Manager (CSM) in the United Kingdom. You will serve as a trusted advisor, forging deep relationships with customer organizations and account teams, while driving value from Salesforce investments.

The role may require travel to customer sites and some after-hours coverage to ensure success during peak events. Office-flex role with an expectation to be in the office 3 days per week, supporting Signature deliverables, renewals, and expansions.

Qualifications

• Minimum of 8 years of work experience in Technical Customer Success, Salesforce CRM or SaaS platform use, project leadership, technology solutions development, technical solutions, and/or solutions architecture.
• Experience with Salesforce Sales Cloud and/or Service Cloud and/or a relevant competing platform.
• 4+ years’ experience in management consulting services.
• Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organisation, including executive and C-level.
• Skills for analysing technical concepts and translating them into business terms and mapping business requirements into technical features.
• Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners.

Responsibilities

• Coordinate the Signature Success catalog of services for your customer.
• Provide timely Salesforce feature guidance based on areas of interest for your customer.
• Advise customers on adoption of Salesforce features with annual release schedules, identifying challenges and risks.
• Communicate the value of Signature Success.
• Ensure all collaborators understand the value to support renewal of Signature Success.
• Advocate for customers during triage and resolution of high-severity cases to enable timely resolutions.

Skills

Salesforce CRM knowledge

Executive communication

Cross-functional collaboration

Project leadership

translate business needs to tech

Tools

Sales Cloud

Service Cloud

Job description

Salesforce, Inc. is recruiting a Customer Success Manager (CSM) in the United Kingdom. You will serve as a trusted advisor, forging deep relationships with customer organizations and account teams, while driving value from Salesforce investments.

The role may require travel to customer sites and some after-hours coverage to ensure success during peak events. Office-flex role with an expectation to be in the office 3 days per week, supporting Signature deliverables, renewals, and expansions.