Senior Financial Planning Specialist – Client Experience

Progeny; Scotland; On-site; GBP 40,000 - 65,000; Full time

Job summary

Progeny is seeking a Senior Client Executive to deliver an exceptional client experience within our wealth management proposition. Working with Financial Planners and Paraplanners, you will manage complex activities, regulatory compliance and technical administration, ensuring accuracy and timely service.

You will act as a technical specialist, resolve complex queries, coach colleagues and help drive continuous improvement while prioritising client needs, quality service and efficient processes.

Qualifications

• Minimum of 3 years' experience within financial planning.
• Strong understanding of FCA regulations.
• Experience managing complex client servicing and administrative activities.
• Proficient in Microsoft Office, provider platforms and CRM systems.
• Strong organisational skills with ability to manage multiple priorities and meet deadlines.
• Excellent attention to detail and commitment to delivering high-quality work.
• Strong communication and stakeholder management skills.
• Ability to work independently, use initiative and make informed decisions within scope of authority.

Responsibilities

• Act as a key point of contact for clients, managing complex queries, coordinating client servicing activities and delivering an exceptional client experience.
• Build and maintain strong relationships with clients, Financial Planners, Paraplanners and external providers, ensuring timely and effective communication.
• Prepare for client meetings by coordinating documentation, gathering information and supporting the delivery of advice and recommendations.
• Prepare, review and maintain client documentation, ensuring records are accurate, compliant and maintained in line with regulatory and internal standards.
• Manage post-meeting actions, client requests and complex servicing requirements through to completion, ensuring agreed service standards are met.
• Process a range of client transactions and provider requests accurately and efficiently, ensuring all activity is completed within required timescales.
• Maintain accurate and up-to-date client information across all systems, platforms and CRM records, utilising advanced platform functionality where required.
• Effectively prioritise and manage workflow, ensuring compliance with KPIs, SLAs and regulatory requirements while identifying opportunities for process improvement.
• Act as a point of escalation for Client Executives, providing guidance and support on technical, regulatory and complex client matters.
• Share knowledge, coach colleagues and support the onboarding and development of new team members.

Skills

Financial planning experience

Regulatory knowledge

Client servicing

CRM systems

Attention to detail

Communication skills

Independence/initiative

Tools

Microsoft Office

CRM systems

Provider platforms

Job description

Progeny is seeking a Senior Client Executive to deliver an exceptional client experience within our wealth management proposition. Working with Financial Planners and Paraplanners, you will manage complex activities, regulatory compliance and technical administration, ensuring accuracy and timely service.

You will act as a technical specialist, resolve complex queries, coach colleagues and help drive continuous improvement while prioritising client needs, quality service and efficient processes.