Senior Field Service Technician

ABB Inc.; East Hampshire; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Senior Field Service Technician to enhance customer satisfaction through exceptional service delivery. This role involves executing complex service tasks, identifying new business opportunities, and coaching technicians. With a strong emphasis on critical power systems, the position promises a dynamic work environment where your expertise will contribute to operational excellence. Join a forward-thinking company committed to diversity and innovation, and take the next step in your career with a role that challenges and rewards your skills.

Qualifications

• 5+ years of experience in servicing critical power equipment.
• Broad experience in Field Service roles focusing on Critical Power Systems.

Responsibilities

• Execute service work of medium to high complexity according to guidelines.
• Deliver excellent customer service to ensure satisfaction.

Skills

Customer Service

Field Service Management

Technical Training

Electrical Safety

Education

Bachelor's Degree in Electrical Engineering

Associate's Degree in Electrical Engineering

Tools

Uninterruptible Power Supplies

Power Distribution Systems

Static Switches

Battery Systems

Power Conditioning Systems

Job description

Senior Field Service Technician

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.

Support Services Specialist

Your role and responsibilities

In this role, you will execute service work of medium to high complexity according to work instructions and ABB guidelines. You will deliver excellent customer service to ensure customer satisfaction. You will also work with customers to identify opportunities within the installed base to improve system and operational performance.

You will be mainly accountable for:

1. Contributing to customer satisfaction by planning and executing service work as per customer order and expectations.
2. Ensuring customer retention by providing superior customer experience and effectively communicating service timelines and expectations.
3. Identifying new service business opportunities for ABB in collaboration with customers and other ABB teams.
4. Coaching technicians and engineers and supervising complex site activities.

Qualifications for the role

• Bachelor's degree (Electrical Engineering, Electrical Engineering Technology, or similar) with 5+ years of experience, or Associate's Degree (same focus) with 7+ years of experience in servicing critical power equipment, or an equivalent combination of education and experience.
• Broad experience in Field Service or related roles, focusing on Critical Power Systems (Uninterruptible Power Supplies, Power Distribution, Static Switch, Battery, and Power Conditioning Systems).
• OSHA 10, OSHA 30 training preferred.
• NFPA 70E Electrical Safety Training preferred.
• Certifications in relevant technologies (e.g., NETA, NICET, CompTIA, ABB, APC, Eaton, Schneider Electric, etc.) preferred.
• Legal authorization to work in the US is required.

More about us

We value diversity and encourage applicants from all backgrounds. Apply today for your next career step with ABB and visit www.abb.com to learn about our global impact. #MyABBStory

We look forward to your application. For more about ABB, visit our website.

Equal Employment Opportunity and Affirmative Action at ABB

ABB is an EEO and Affirmative Action Employer promoting diversity. All qualified applicants will be considered regardless of race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave, or veteran status. For more information, visit:

• EEOC Rights
• DOL Pay Transparency

Applicants may review the Affirmative Action Plan by contacting an ABB HR representative at 1-888-694-7762. Reasonable accommodations are available for qualified individuals with disabilities upon request.